Request Payments
The option to request payments is to help collecting outstanding Payments without asking customer to share credit card info.
F.A.Q.'s and How-To's
How can change the primary buyer on a financed loan, or remove a buyer from the loan completely?
How can I add or make changes to a buyer on a financed loan?
How can I change or remove the repo fees on a repossession?
How can I change the payment due date on a financed loan customer?
How can I close a BHPH/in-house loan that's being refinanced?
How can I correct a payment that was posted incorrectly?
How can I edit or remove a fee for ACH or Credit Card transactions?
How can I get a payoff quote on a financed loan?
How can I lock or unlock a customer's access to their online payment center account?
How can I order a repossession on a vehicle?
How can I postpone a payment for a financed loan customer?
How can I postpone payments that are not yet due for a financed loan customer?
How can I print the payment history for a financed loan customer?
How can I re-activate a loan that was previously inactivated?
How can I re-apply a payment on a financed loan to different invoices?
How can I restock a repossessed vehicle?
How can I restrict certain deposit types when receiving money in the system?
How can I sell a vehicle I repossessed?
How can I undo a repo?
How can I view extension details on a loan that was previously extended?
How can I view the history of letters sent to a customer?
How can we set up e-payments to post automatically?
How do I modify a financed loan to change the loan term or rate, or otherwise adjust the payment amount?
How do I post a payoff on a financed loan?
How do I post an overpayment for a payoff on a financed loan?
How do I post an overpayment on a financed loan?
How do I print a payment booklet for a financed loan customer?
How do I print a receipt after receiving money/posting payments?
How do I print a statement or invoice?
How do I process a bounced check?
How do I process a disputed e-payment?
How do I repossess a vehicle?
How do I use the tag system for financed loans? (Finance Companies Only)
How do I use the Text2Pay system to receive an e-payment from a customer?
How do I view the modification details/modification agreement for a loan that has been modified?
How do I write off a BHPH/financed loan or side note that is deemed not collectible?
How to I post a payment to a different account/PID than the one on which it was originally processed? (Accounting Locked)
I received an e-payment from a customer on the wrong account/loan. How can I fix it without refunding the e-payment?
If changes are made to a financed loan or BHPH customer's account, how long does it take for these changes to be reflected in the online payment center?
What happens when a recurring payment (credit card or ACH) is declined or comes back as NSF?
What is an IRS Form 8300 and how do I print one?
Where can I find the per diem interest on a financed loan?
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ASN Dealership Software