F.A.Q.'s and How-To's
How can I change an employee's password without knowing their old password?
How do I add a new employee?
Go to Settings > Client Setup. Click the "New" button on the top-right and choose "Employee".
Enter the employee's details in the fields below (at minimum you will need first and last name), and give the employee a title on line 20. The title will be used to determine the employee's default security settings. Use the "Enter Password" button to assign the employee a password for logging into the system. Click the "Save" button on the top-right when done.
Note: The employee will be able to log into the DMS immediately, but will not be able to access the DealerZone or CRM until the following day. Once the employee has been added, you may need to adjust their security access from within the Security tab. CRM security can be adjusted within the CRM.
How do I give an employee access to manage our ASN-hosted Website?
Go to Settings > Client Setup. Choose "Employee" for the Account Type and select the employee whose access you want to change.
Change line 38 (DZ: Alter Website) to "Yes". Changes will be saved automatically but will take effect overnight.
Once the employee has access and has waited overnight, they can go to the DealerZone and click on Web > Website Manager to make changes to your website.
How do I re-hire an employee who was marked as terminated in the system?
How do I reset confirmation messages in my DMS?
Certain activities in the DMS will prompt confirmation messages. One example of this is the message that prompts you to print a receipt after receiving money. If you click "Do not show this message again", the system will no longer generate that prompt when you are logged in.
To reset ALL such messages and begin receiving ALL confirmation messages again, go to Settings (gear icon), and choose "Employee" as the account type. Select the employee whose messages you want to reset.
Click the arrow on line 33 and click "Yes" when prompted.
How do I set up an email address to send emails through ADP?
To set up a company-wide email: Go to Settings (gear icon) > Defaults > Miscellaneous Defaults. Click the blue arrow on line 28.
To set up email for an individual employee: Go to Settings (gear icon) > Client Setup. Load employee in question. Click the blue arrow on line 23.
Fill out the email account information in fields 1-6, and set the email signature as desired in the "Default E-Mail Body" section. Click "Save Settings" to save your changes. You can also use the "Send Test Email" button to make sure the email has been set up correctly.
Note: To determine the SMTP Server and Port, google "SMTP setup + (Your Email Provider)". If you don't know who hosts your email, you can look it up by the domain name (the part after the "@" sign) here. You may also need to enable SMTP in your email settings on the email provider's website. Gmail requires you to enable less secure apps as well. If you need assistance with this, consult with your IT administrator or contact ASN Tech Support.
Special note for Gmail Users (updated June 2022):
Gmail has began to turn of SMTP email when using your primary password. This feature was previously called "Less Secure App Access". If this feature is no longer available for your gmail or google hosted account you will get the following message and need to preform the following steps.
1. Turn on 2-Step Verification (Under Manage Your Google Account -> Security). When you turn this on you'll be walked through a series of steps requiring you to have the mobile phone associated with the account.
2. Create and App password. Name it ASN AutoDealer (or anything that you will remember). Copy the password that is generated in the yellow bar and paste it into your email settings in AutoDealer as show above instead of using your primary gmail password.
For Microsoft 365 hosted email with MFA (multiple of 2-factor authentication) turned on you will need to use an "App Password" for your email settings in ASN.
1. https://mysignins.microsoft.com/security-info2. Click on Add sign-in method3. from the drop down list choose App Password4. Give it a name like "ASN AutoDealer" or similar5. Copy password to clipboard6. Get to your email settings in AutoDealer (either from settings gear -> under the employee OR by running a report and hitting the email button and then the email settings button)7. replace the password with the new password you just copied by pasting it into the password box
How do I terminate an employee in the DMS?
Go to Settings > Client Setup. Choose "Employee" from the "Acct Type" dropdown and select the employee who you want to terminate.
Click "Terminate" to open the "Terminate Employee" popup. Enter the date and reason for termination and then click the "Terminate" button on the popup to finalize.
Note: Immediately upon termination, the employee will no longer be able to log into the DMS. Access to apps and the web-based CRM will be terminated overnight.
What should I do if I forgot my password to log into the DMS?
Please contact an admin to get assistance with this, as someone with access to your DMS settings who can currently log in will need to complete these steps:
Go to Settings > Client Setup. Choose "Employee" for the Account Type and select the employee whose password you want to change.
Click the "Change Password" button. Type the new password into lines 1 and 2 and click "Save Password". Please Note: If an employee's password is changed, it will take effect immediately for the DMS but overnight for mobile apps (Valuator and CRM).
If the system prompts you to enter the old password first, you can use the password for any person with the title of Owner or Admin in your DMS. Alternatively, you can change your security settings to allow you to create a new password without entering the old password.