What's New -Oct 2026
Posted Wednesday, September 30, 2026
Sales
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California CARS Act: Software & Compliance Updates
California dealers should also review the California CARS Act & Related Compliance Updates FAQ, which is linked directly from the F&I → Contract Cancellation pop-up in the software.
A 9-minute recording is also available and covers many of the key software changes and compliance-related updates dealers should be aware of.
Topics covered include, but are not limited to:
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CARS Act disclosures added to each applicable sales transaction.
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Refusal or Acceptance disclosures and the related workflow.
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Returned or cancelled deals reflected in ASN reports.
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Preserving mileage and vehicle image documentation for old pending deals.
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Window stickers and related documentation requirements.
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Additional software changes designed to support California dealers with the CARS Act requirements.
Dealer takeaway: California dealers should review the FAQ and watch the 9-minute recording to become familiar with these changes before the October 1, 2026 effective date. The updates may affect F&I workflows, deal documentation, reporting, and how certain pending or cancelled deals are maintained in the system.
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New “Owed By” Column in Custom Bal
We’ve added a new “Owed By” column in the Custom Bal section of the Sales Tab for both Dropped and Final Sales.
This new column makes it easier to identify who is responsible for any receivable associated with a specific deal. For example, if an amount is owed by the customer, lender, or F&I provider due to a cancellation or other adjustment, you can now clearly distinguish the responsible party.
This helps ensure that amounts related to a deal are accurately tracked without incorrectly showing them as amounts owed by the customer
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New Past Due Balance Notification
A new notification has been added to the Sales section to help sales teams identify when a customer has other accounts with open or past-due balances.
When adding a buyer, a pop-up message will alert the user if the customer has an outstanding balance on another account. This gives the team an opportunity to consider whether the existing balance may impact the sale of a new vehicle.
An opt-out option is available. If you opt out of the pop-up notification, the message will no longer appear; however, the notification button will remain visible below the Save button in the Sales tab.
Important: The system will ignore the BHPH principal when calculating late amounts. As a result, the notification will not appear when the balance is related only to BHPH principal.
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New Security Controls for LTV Access
We’ve added new security settings to give dealers more control over who can view LTV (Loan-to-Value) information on the Sales screen.
LTV is calculated based on the amount being financed compared with the applicable guide lending value. Because this information is primarily intended to support financing decisions, dealers may want to limit access to users who are not involved in the financing process.
Security #396 restricts access to the LTV information displayed on Line 29 of the Sales screen.
Dealers may also want to review Security #405, which controls the button used to view detailed LTV information, as shown in the attached image.
These security settings allow management to control access to LTV information and help keep sales users focused on their primary responsibilities when they are not involved in the financing operation. The controls can also help prevent LTV information from being used outside of its intended financing purpose.
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Inactivating Finance Companies and Lienholders
If a finance company or lienholder is no longer intended to be used, you can mark it as Inactive in Client Setup.
To inactivate a finance company or lienholder:
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Go to Client Setup under Settings.
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Select the appropriate Finance Company/Lienholder.
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On Line 31, select the Inactive option.
Once marked inactive, the company will no longer appear as an available selection in the Sales Tab, Line 14 – Finance By.
Important: Only inactivate a finance company or lienholder if it is no longer intended to be selected for financing or as a lienholder for a trade—for example, an OOB lender.
Caution: Do not inactivate a company prematurely. If it is inactivated while other users still need to select it, they may add the company again as a new entry, which could result in duplicate records.
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Updated Security #884 – Accessories Cost
We've updated Security #884 – Accessories Cost to provide additional control over accessory setup.
With this update, users without the appropriate security access will be restricted from changing the Hard-Add dropdown between Back-End and Front-End.
This refers to the Sales tab under the Accessory pop-up, Line 4 – Accessory Detail.
The security restriction also prevents unauthorized users from adding or creating new accessories.
Contracts
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California Dealer Form Updates Coming October 1
California dealers should be aware of upcoming changes to the LAW® retail installment contract forms taking effect October 1, 2026.
The new form numbers are LAW®553-CA(4P)10/26 and LAW®553-CA-ARB10/26. Several revisions were made to address requirements of the California CARS Act (CA SB 766), which becomes operative October 1, 2026.
Key CARS Act-Related Changes
The updated forms include several important changes:
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The contract cancellation option formerly found in Itemization of Amount Financed, line 1.M has been removed.
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The cooling-off notice has been replaced with new language and moved closer to the top of the form.
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Additional language has been added to the end of the third sentence of the Trade-In Payoff Agreement disclosure.
Other Form Improvements
The forms also incorporate changes based on dealer feedback and other form updates, including:
Dealer takeaway: Be sure your dealership is using the appropriate updated California forms beginning October 1, 2026, and review your contracting processes and software to ensure the new forms are available and properly implemented.
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DMV 735-402 Form for Multiple Registered Owners
We’ve added an enhancement to the Trade process to better support dealers who are required to provide the DMV 735-402 form for each registered owner individually.
The system can now generate the DMV 735-402 form for Trade 1 and Trade 2 when multiple registered owners exist. This makes it easier to provide the required documentation for each owner and helps streamline the trade-in process.
Inventory
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New Pricing Options for Window Stickers
We’ve added new pricing options in Inventory → Printing to make customizing vehicle window stickers easier and help support FTC pricing compliance requirements.
When customizing a window sticker, you can now double-click the pricing section to change the price type to Price + Doc Fee. When selected, the disclaimer will automatically adjust to match the pricing format.
You can also continue using your existing Custom PDF Sticker templates. When adding fields to a custom sticker, Price + Doc Fee is now available as an option for displaying the vehicle price.
These enhancements make it easier to clearly display a combined vehicle price on your website, window stickers, and other materials available for public viewing, helping dealers meet applicable FTC pricing disclosure requirements.
Collection
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New AI Collector Loan Screen Feature
For Finance Loan AI Collector users, monitoring AI Collector activity is now even easier.
When viewing the AI Testing Stats pop-up and reviewing a customer’s text log activity, you’ll now see a new button at the top of the screen: Load PID in Loan Screen.
Selecting this button will load the customer directly into the Finance Loan screen, allowing you to quickly view their loan details and review the account activity.
AI Collector has become a valuable tool for helping collect from customers, and this new feature is designed to make monitoring its activity faster and more convenient.
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New Text Message Indicator in Collection Call Log
In Collection > Call Log, when viewing Collection Info, you may notice a new text message icon on Line 2, next to the customer’s phone number.
A red dot on the text icon indicates that the customer either has:
The 48-hour indicator applies to regular text messages and does not include automated texts.
This new indicator makes it easier for collection users to quickly identify recent or unread customer communications before making a call.
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Simplified Write-Off Entry in RO-Receive Money
We’ve made a small improvement to make write-off entries easier and less confusing for users.
When accessing Receive Money for a retail or wholesale RO with an unpaid receivable, selecting the Write Off option will now hide the Payment Receipt Information fields on lines 1–5. Since these fields are not required for a write-off, they are removed from view, leaving only lines 10–14 for recording the write-off information.
This update helps streamline the process and reduces the chance of users entering information into fields that are not needed for a write-off.
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New Feature: Protect Parts on Completed Jobs
We’ve added a new security feature to help shop management protect parts that have already been installed and tied to completed labor.
With Security 954, you can restrict users from deleting parts from an RO once the associated labor has been completed. This helps prevent completed work from being unintentionally modified and gives management greater control over RO changes.
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New Customer Communication-RO Update Report
Shop users now have a new report in Shop > Dashboard to help monitor technician communication with customers.
The report provides details on customer communication features, including shop work updates and suggested repairs, and helps identify whether technicians are completing video walkarounds on their repair orders.
In the bottom-right corner of the Shop Dashboard, you’ll see a "Breakdown by Tech" button that displays data both company-wide and by individual technician.
This report makes it easier to track technician activity and identify opportunities where additional communication or video walkarounds may be needed.
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Updated Labor Entry Pause Time for Shop Technicians
For shops that require technicians to log their labor in CRM, we’ve made an update to how unfinished labor entries are handled.
Previously, an unfinished labor entry would automatically pause after 1 minute. The system will now allow 1 hour before automatically pausing the labor entry. This is especially helpful when a technician leaves work without manually pausing or completing the job.
Service Managers should review these repair orders (ROs) and update the actual time used when necessary. Technicians should also be reminded to pause or complete their labor entries before leaving a job.
Accurate labor entries help ensure technician efficiency and productivity reporting remains accurate.
Reports
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New Excel Export for Texas Dealers
We’ve added a new Excel export for Texas dealers to help simplify monthly inventory tax reporting.
The report can be used by Texas dealers to upload inventory information directly to the State of Texas as part of their monthly filing requirements.
Where to find it:
Access the report from Payment History for the vendor. Select the Letters and Reports List tab, then look for the green Excel icon located in the upper portion of the Reports List.
CRM
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New Customer Tag Import Feature in ASN CRM
A new feature has been added to ASN CRM to make customer targeting easier and more flexible.
You can now import an existing customer list from an Excel file and add or update customer tags in bulk. This allows you to create unique tags and organize customers into specific groups for more targeted CRM bulk email campaigns.
To use this feature, go to Tag Setup. At the end of the tag list, you’ll find a new Import button. Clicking the button will display instructions on how to prepare your Excel file and use the feature.
If you need additional assistance, please contact ASN Support for help.
Software Tip:
Are You Using Your CRM to Its Full Potential?
ASN CRM is more than a place to keep track of leads. Many of its features were added because dealers asked for better ways to manage the everyday challenges of sales, inventory, marketing campaigns, and Service Shop operations.
If your dealership is only using CRM for basic lead follow-up, you may be missing tools that can help your team stay organized and keep opportunities from falling through the cracks.
Take a few minutes to explore what is already available in your ASN system. You may find that the feature you have been looking for is already there, built from suggestions made by other dealers.
A good software tip: Don't just learn what the system does, learn what it can do for your dealership.
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The Upcoming version is 7.0.19.46 —Our newest update is rolling out in phases. If you don’t see it yet, no action is needed; it will arrive automatically. Once updated, you’ll have access to the latest features and improvements to keep your system running at its best.
Reject Solicitations, Strengthen Protection-The Best Defense Starts Before the Lawsuit
Posted Wednesday, September 30, 2026
California dealers have received an increasing number of legal solicitations built around a simple message: your dealership could be sued, and you should pay for protection before it happens.
Recently, dealers have even received private solicitations offering ongoing legal representation based on a per-vehicle charge, with the promise of predictable legal costs if a claim later arises.
It is easy to understand why this approach gets a dealer's attention. Nobody wants an unexpected demand letter, arbitration, or lawsuit. Legal bills can be expensive, and even a dealer who believes a transaction was handled properly can find itself having to spend time and money defending that position.
But there is another way to look at the problem.
Don't build your business around the fear of being sued
No attorney program, insurance policy, software system, or monthly legal subscription can guarantee that a dealership will never receive a claim.
And paying someone after the fact to defend a transaction does not change what happened when the vehicle was sold.
The strongest position a dealer can have is a transaction that was handled properly from the beginning, with the required disclosures, documents, approvals, signatures, calculations and supporting records properly completed and preserved.
That means having good procedures and actually following them.
Your system should help you do things right
This is one of the reasons ASN has always emphasized using the system's guides, required fields, forms, disclosures, warnings and other built-in processes as part of the dealership's daily operating procedures.
The objective isn't simply to produce paperwork.
It is to help the dealership establish a consistent process:
- Use the appropriate forms and disclosures.
- Follow the system's transaction workflow.
- Make sure required information is entered completely and accurately.
- Review documents before the customer leaves.
- Obtain the required signatures and acknowledgments.
- Keep supporting documentation.
- Follow established procedures consistently, even when the dealership is busy.
- Train employees so the process does not depend on one person's memory.
- Use the system's available reports, history and documentation to help review transactions when questions arise.
When a dealership consistently follows good procedures, it has something much more valuable than a promise that someone will defend it later: a documented history of how the transaction was actually handled.
There is no substitute for good business practices
ASN cannot promise that a dealer will never be contacted by an attorney or receive a claim. No software company can honestly make that promise.
What ASN can do is continue providing tools and system guidance designed to help dealers conduct and document their business properly.
That distinction is important.
The goal should not be to prepare for a lawsuit by paying someone who says they understand how lawsuits against dealers work. The goal should be to operate the dealership in a way that reduces the opportunity for a legitimate complaint in the first place, and to have good documentation when questions do arise.
Don't let fear become another cost of doing business
Legal solicitations often focus on the uncertainty surrounding litigation: Which transaction will generate a complaint? How much will it cost? What if the dealer did everything right?
Those are legitimate concerns.
But the answer should not be to assume that every dealer needs another recurring expense simply because someone has identified a way to monetize that concern.
Dealers should first look at their own operation:
Are we following our procedures?
Are our employees using the tools available to them?
Are required disclosures and documents being completed?
Are transactions properly documented?
Can we reconstruct what happened if a customer raises a question months later?
If the answer to those questions is yes, the dealership has already taken the most important step toward protecting itself.
Good practices are your first line of defense.
Use your DMS.
Follow the guides.
Complete the required documentation.
Train your staff.
Review your processes.
Keep your records.
And when a legal question actually arises, obtain advice from qualified counsel who can evaluate your specific facts and circumstances.
Don't operate your dealership around the fear of who might sue you. Operate it around doing things right.
ASN Reminder: ASN provides software and system tools to help dealerships manage their day-to-day operations. System features are not a substitute for legal advice, dealership policies, employee training, or compliance responsibilities. Dealers should use the available system guides and features as part of their established business practices and consult qualified counsel regarding specific legal questions.
The Mid-2026 Car Market: Higher Prices, Hybrids and a Shift in Demand
Posted Wednesday, September 30, 2026
Key Takeaways:
- New car prices reached $50,900 in spring 2026 — a 3.3% increase since December — widening the new-to-used price gap to $21,000 and driving buyers firmly into the used market.
- Used hybrid sales are up 34% year-to-date in 2026, with average list prices hitting an all-time high of $38,800 as fuel price volatility accelerates demand for fuel-efficient vehicles.
- The average U.S. light vehicle is approaching 13 years old, and rising import duties averaging $3,700 per vehicle are compounding affordability issues across the market.
Halfway through 2026, the U.S. automotive market appears to have found its “new normal” — the $50,000 car. Prices have reset, buyer behavior is adapting, and the used market is absorbing the pressure in ways that dealers can no longer ignore.
Why Have New Car Prices Climbed Above $50,000 in 2026?
This spring, the average new car list price reached $50,900, up 3.3% since December, according to the CarGurus Mid-Year Intelligence Report. Used car prices crossed $30,000 at the same time — levels not seen since the supply disruptions and chip shortages of 2021.
New vehicle sales have not kept pace with population growth. The U.S. sold 17.3 million new vehicles in 2000 and only 16.3 million in 2025 — a decline of nearly 5 million units annually when adjusted for population. Manufacturers have responded by prioritizing profit, concentrating inventory at higher price points. Today, new inventory priced above $50,000 exceeds that priced below $35,000. It has been that way for a few years now.
The gap between new and used average list prices has widened from $13,000 in 2015 to $21,000 in 2026. New monthly payments now run roughly $180 per month above used, and nearly a third of new inventory carries an estimated payment above $1,000 per month.
What Do Aging U.S. Vehicles Mean for Used Car Buyers and Dealers?
The U.S. light vehicle fleet is now approaching an average age of 13 years — up four years since 2000 — with 289 million vehicles in operation, according to S&P Global Mobility data and CarGurus. Buyers who cannot afford new are holding on longer or moving further down the price ladder.
The share of used sales from 7- to 10-year-old vehicles is up from 17% in 2020 to 23% in mid-2026. Sales of vehicles with 60,000 to 150,000 miles are up 16% from 2020. The most in-demand high-mileage models, Ford F-150, Chevrolet Silverado 1500 and RAM 1500, are all averaging around $20,000 even with more than 120,000 miles.
Why Are Used Hybrid and EV Sales Rising So Fast in 2026?
Ongoing instability in global oil supply has kept gas prices elevated through much of 2026, and consumers have responded. Used hybrid sales are up 34% year-to-date. Average list prices was at an all-time high of $38,800 in mid-June — an 8.5% increase from early March, per CarGurus. Top-performing models include the Toyota Camry (up 306% in sales), Honda CR-V Hybrid (up 78%) and Jeep Wrangler 4xe (up 68%).
Used EV sales are growing too, concentrated around affordability. The top-selling models — Hyundai Ioniq 5, Chevrolet Equinox EV and Tesla Model Y — are priced between $25,000 and $31,000. A wave of off-lease EVs is expected to enter the market in the second half of the year, a likely supply boost that dealers should prepare for now.
How Are Import Tariffs Reshaping Automotive Pricing in 2026?
Import duties have risen sharply. The average duty on an imported vehicle jumped from roughly $360 in 2024 to approximately $3,700 in 2026. The impact is about $3,100 from South Korea and Mexico, $6,700 from the EU, and a whopping $13,200 from China.
What Should Car Buyers and Dealers Expect in the Second Half of 2026?
The remainder of 2026 depends on some key variables. CarGurus identified a few of them in their report.
First, gas prices drove powertrain demand through the first half of the year; where they go next will determine whether hybrid and EV momentum holds. Rising inflation concerns are also shifting Federal Reserve discussions from rate cuts to potential hikes, which would add greater strain to consumer affordability.
Consumer sentiment sits near record lows — yet vehicle sales have held relatively steady. In some places vehicles are still flying off the lots. But for how much longer can those numbers last? When will how everyone feels about the current price of a new vehicle be represented by the actual sales of new vehicles?
How long that gap persists is the central question facing dealers as they head into the back half of the year.
Souce: Digitaldealer
FTC issues consumer alert over phantom dealerships
Posted Wednesday, September 30, 2026
The Federal Trade Commission issued a consumer alert on Tuesday related to fraudulent online dealership listings, which Point Predictive chief fraud strategist Frank McKenna described in vivid detail more than a year ago.
The FTC described a similar strategy that McKenna mentioned, with officials saying in their alert, “Scammers set up bogus car dealership websites to trick you into paying up front for a car you’ll never lay hands on.
“They clone a real auto dealer’s website — often using AI to do so — copying the brand logos, vehicle listings, and photos down to the last detail. Some websites even include fake customer testimonials,” the FTC continued.
In this industry commentary about these phantom dealerships, McKenna explained how fraudsters use details from well-known dealership service providers to dupe consumers.
“The scam starts when criminals create a website or social media profile claiming to be a legitimate dealership. After they make the website, they steal legitimate listings from other dealerships or create new ones using stock photos,” McKenna wrote.
“Sometimes, those vehicle listings are scraped from legitimate platforms like Carfax and Autotrader, with prices set deliberately below market value — typically 10-30% lower to create urgency while remaining believable,” he continued.
“To make the scam more believable, the fraudsters will add false verification elements like fake Trustpilot ratings and fabricated customer reviews. Those reviews make the website even more authentic and are often undetectable to the human eye,” McKenna added.
And now the money part comes into play.
“Once an interested buyer is on the hook, scammers will employ high-pressure tactics, claiming other buyers are interested and pushing for wire transfers or cryptocurrency payments,” McKenna wrote.
“Once payment is received, however, all contact is severed, and the websites often vanish within days,” he went on to say.
With so much of the car business happening online nowadays, the FTC suggested that consumers take an old-school, in-person approach.
“Keep in mind that if the scammers are impersonating a real dealership, you might find glowing reviews. So go the extra mile — ask to see the car, and the dealership, in person. If they won’t let you, pump the brakes,” the FTC said in its alert.
“If the car is too far for you to visit in person, tell the dealer you want to hire a mobile inspection service to check out the car. If they won’t let you, consider taking your business somewhere else,” the FTC went on to say.
Souce: Auto Remarketing
FTC Releases New Price Transparency FAQs for Auto Dealers
Posted Wednesday, September 30, 2026
Independent dealers now have a clearer roadmap for pricing compliance, courtesy of the Federal Trade Commission (FTC). On September 15, the FTC published a new set of frequently asked questions aimed at helping dealers align their advertising practices with the agency’s price transparency expectations.
The FAQs reinforce a core standard: the advertised price of a vehicle must be the actual price a consumer can pay to purchase it, excluding only charges the government requires. That means any dealer-imposed fees, including documentation charges, need to be built into the advertised price rather than added later or disclosed separately.
Beyond that headline rule, the guidance covers how to handle rebates and discounts in ads, negotiating optional add-ons, keeping pricing consistent across print, digital, and in-person communication, and advertising vehicles still in transit to the lot.
The FAQs follow the FTC’s March 2026 warning letters to 97 dealership groups over pricing and advertising practices, signaling that transparency remains a top enforcement priority. The agency continues to pursue litigation against dealers accused of misleading pricing and accepts consumer complaints at ReportFraud.ftc.gov.
Dealers are encouraged to review current advertising and listing practices against the new FAQs to help ensure full compliance.
Souce: NIADA
What's New -Sept 2026
Posted Monday, August 31, 2026
Sales
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Stay on Top of Unsigned E-Sign Packages
When a sales team prepares an eSign package from the Contract tab and the customer, co-buyer, or dealer representative has not yet eSigned, a new alert will appear after 4 hours:
“Sales E-Sign Package Unsigned (4+ Hours)”
The alert is triggered 4 hours after the eSign package is requested if it remains unsigned. You can customize which staff members receive these notifications and set the initial snooze time in the Alert Settings.
Once notified, each staff member can also snooze the alert for a longer period if needed.
This makes it easier for your team to follow up on outstanding eSign packages and keep contracts moving forward.
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New California ZEV Sales Tax Exemption Feature
We’ve added a new feature to help dealers apply the California Zero-Emission Vehicle (ZEV) partial sales tax exemption when applicable.
When completing a sale, go to Line 2 – Sales Tax and look for the “CDTFA ZEV Exemption” checkbox. When the box is selected, the system will apply the applicable tax reduction.
Important: This exemption is not automatically applicable to every EV sale or every buyer. The dealer is responsible for confirming that the transaction and purchaser meet the applicable California requirements and for maintaining the proper supporting documentation. CDTFA specifically requires documentation to support exemption claims.
Please make sure the required documentation is completed and retained before applying the exemption.
- Washington Luxury Vehicle Tax – July 1, 2026 Update
ASN has been updated to reflect the Washington Luxury Motor Vehicle Tax changes effective July 1, 2026. The system now accommodates the updated $102,000 deduction threshold and the new exemptions, including qualifying RV sales, nonresident sales, and certain tribal-member sales.
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New: Trade Exterior & Interior Color
In the Sales > Trade tab, we’ve added a new Field #18 for entering the exterior and interior colors of the trade-in vehicle.
This makes it easier to capture and keep this information with the trade details.
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New: Customer Account Balance Alerts
When structuring a new deal and adding a buyer, a new prompt will display the customer’s other account balances, giving your team visibility into any existing balances before completing the deal.
Once the deal is saved, a red Disclosure line will appear below the Save button in the Sales tab. This will show any Past Due Balance associated with the customer.
This added visibility helps your team identify outstanding balances early and consider whether they may impact the ability to collect the balance before the customer purchases another vehicle.
Contracts
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LAW®553-SC(5P) 8/26 and LAW®553-SC-ARB 8/26
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New Spanish Purchase Order Format
A new Spanish version of Purchase Order Format 3 is now available for dealers who need to provide purchase orders in Spanish.
When applicable, simply select the Spanish language box to produce a Spanish version of Purchase Order Format 3 for your customers.
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New: Oregon DMV/DOJ Disclosure Form
For Oregon dealers, we’ve added a new Disclosure Form (HB 3178) to help meet Oregon DMV/DOJ requirements.
The form is designed to be signed along with the RISC contracts. Dealers no longer need to manually write or type the required information. Instead, the system uses a condensed version of the official Oregon state form, making the process faster and easier.
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Updated Washington State Seller’s & Buyer’s Certificates
Washington dealers now have access to newer versions of the required certificates for out-of-state delivery of motor vehicles.
The updated forms include:
- Seller’s Certificate for Out-of-State Delivery of Motor Vehicles
- Buyer’s Certificate for Out-of-State Delivery of Motor Vehicles
These updated certificates help Washington dealers use the most current documentation when processing qualifying out-of-state vehicle deliveries.
Be sure your dealership is using the newer versions of these forms going forward.
Reports
- New California Sales Tax Worksheet Updates
ASN has added two enhancements to the California Sales Tax Worksheet to help dealers simplify quarterly reporting and provide the detail requested by CDTFA.
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Line 11 – Nontaxable Transactions: A new pop-up breaks down Line 9 amounts by category, including Warranty, Fees, Sublet, and other nontaxable transactions. This helps staff properly itemize transactions and may reduce questions or audit concerns from CDTFA.
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Line 13b – ZEV Discounted Rate: A new Line 13b identifies the tax amount for new vehicles sold using the current ZEV discounted tax rate of 3.97375%, making these transactions easier to identify and report.
These updates provide your staff with more detailed information directly in the worksheet and help make quarterly sales tax reporting easier and more accurate.
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New: Trade Mileage on Trade Status Report
The Trade Status Report now includes the trade-in mileage, giving your team an additional detail when reviewing and tracking trade vehicles using the report.
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New: Control Labor Hours on RO Printouts
Want to keep labor hours off your RO printouts by default? We’ve added a new Labor Hours on Printout setting under Defaults > Shop Defaults (line 9).
Choose Show or Hide to control whether labor hours appear on RO printouts. When set to Hide, printouts will display the total price without labor hours.
Need to show labor hours for a specific RO? Simply right-click the RO and select Show Labor Hours from the RO Print menu to override the default setting.
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New: Clearly Identify Declined Repairs
Declined parts and repairs on any RO will now be displayed in a separate Declined group, making it easier for the shop team to explain to customers what was performed versus what was declined.
For Retail Repair Orders, declined items will be shown as Recommended Repairs Declined by Customer.
For Wholesale ROs, the group will instead be labeled Deferred Items to better reflect the workflow.
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New: More Flexibility When Creating Kits
We’ve made creating Kits even more flexible for service shops!
Previously, when setting up a Kit, you could choose between Hours or a Flat Price. With this update, you can now enter both Hours and a Total Price when creating a Kit.
Software Tip:
Make Sure Customers Use a Hand-Drawn eSignature
Reminder: To make sure your customers use an actual hand-drawn signature for eSign instead of a name-generated signature, go to Settings → Default. Find Line #59 – eSign and change the setting from Allow to Hand-Drawn Only.
This ensures that customers provide a signature that is physically drawn rather than generated from their typed name.
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The Upcoming version is 7.0.19.39 —Our newest update is rolling out in phases. If you don’t see it yet, no action is needed; it will arrive automatically. Once updated, you’ll have access to the latest features and improvements to keep your system running at its best.
California CARS Act Takes Effect October 1, 2026: What Dealers Need to Know
Posted Monday, August 31, 2026
California dealers should be preparing now for significant changes coming October 1, 2026, when Senate Bill 766, commonly known as the California Combating Auto Retail Scams (CARS) Act, takes effect.
The new law introduces important requirements affecting the sale and lease of vehicles, including a new three-day cancellation right for qualifying used-vehicle transactions, new pricing and advertising requirements, additional rules concerning optional products, and increased recordkeeping responsibilities.
A New Three-Day Right to Cancel
One of the most significant changes is the new three-day right to cancel certain used-vehicle purchases and leases.
For qualifying used vehicles sold or leased for $50,000 or less, the customer will have a statutory right to cancel the transaction within the applicable three-day period. Unlike California's current optional cancellation program, the dealer cannot charge the customer for the right to cancel.
However, the law permits the dealer to charge a statutory restocking fee when the customer exercises the right to cancel.
The restocking fee is generally:
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1.5% of the vehicle sale price
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Minimum of $200
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Maximum of $600
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Plus, when applicable, $1 for each mile driven over 250 miles, up to an additional $150
The cancellation right also has a 400-mile limitation, making accurate mileage documentation at delivery and return particularly important.
Dealers Must Provide the Required Notice
The CARS Act requires dealers to provide customers with specific information concerning their cancellation rights. The purchase or lease agreement must also contain the required CARS Act notice.
Dealers should not think of this simply as adding another form to the deal jacket. The new requirements affect the overall transaction workflow, including sales, contracting, customer communications, F&I, and accounting.
Advertising and Pricing Requirements
The CARS Act establishes new requirements concerning the total price communicated to consumers.
Dealers should review how prices are presented across all channels, including:
A dealer's first written communication with a consumer concerning a specific vehicle can also trigger disclosure requirements. Dealers should therefore review their CRM templates and automated responses before October 1.
Optional Products and Add-Ons
The new law also places additional emphasis on optional products and add-ons.
Products should not be presented as required when they are optional, and dealers should take care to ensure that products being sold actually provide a benefit to the customer and are appropriate for the vehicle and transaction.
This means dealerships should review their F&I menus, product offerings and sales practices before the law becomes effective.
Cancellation Requires Good Recordkeeping
When a customer exercises the right to cancel, the dealer will need to document the transaction carefully.
Records may include:
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Date and time the customer exercises the cancellation right
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Vehicle mileage at delivery
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Vehicle mileage at return
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Condition of the returned vehicle
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Restocking fee calculation
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Refund calculation
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Trade-in status
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Proof of refund
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Required cancellation documentation
The law also establishes record-retention requirements, making a complete electronic audit trail increasingly important.
What Does This Mean for ASN Dealers?
ASN Software is reviewing the CARS Act requirements and incorporating the necessary changes into the dealership workflow.
Our goal is to make compliance as straightforward as possible—not simply provide another form for dealers to remember.
For qualifying transactions, ASN can help dealers identify the applicable cancellation requirement, track the cancellation period and mileage, calculate the applicable restocking fee, produce required documentation, and maintain the transaction history.
ASN is also reviewing related areas including Inventory, CRM, Sales, F&I, Contracting, eSign and Accounting to help dealers manage the new requirements.
Dealers Should Prepare Now
Before October 1, dealers should:
1. Review their current cancellation procedures.
2. Review advertising and website pricing practices.
3. Review CRM email and text templates.
4. Review F&I products and optional add-ons.
5. Confirm that updated CARS Act forms and disclosures are available.
6. Train sales, F&I and accounting personnel.
7. Test their DMS workflow before October 1.
The CARS Act represents a meaningful change to California vehicle sales practices. Preparing early will give dealerships time to update procedures, train employees, and make sure their systems are ready.
ASN Software will continue monitoring the implementation of SB 766 and will provide additional information and system updates as the October 1, 2026 effective date approaches.
This article is intended as a general overview of the California CARS Act and is not legal advice. Dealers should consult their legal or compliance professionals regarding how the law applies to their specific transactions and business practices.
Used cars, new fraud
Posted Monday, August 31, 2026
Criminals don’t rely on fake pay stubs or forged signatures when they walk into your dealership anymore.
They’re using synthetic identities. They’re generating STIPS with AI. They’re recruiting straw buyers, creating fake employers, and stacking loans.
Modern-day fraudsters are sophisticated, organized, and harder to spot. The fraud you thought you knew is gone. So are more than 80,000 dealership vehicles every year.
I was talking with a close friend last week. We’ve both been in the car business for over 20 years. He owns a multi-rooftop group in California, and I run a software company in the auto industry.
His biggest concern isn’t inventory, fixed ops, or costs. He’s more worried about fraud right now, and he’s got company.
Experian says nearly nine in 10 dealerships consider fraud a significant concern.
Seven out of ten believe it’s getting worse.
Dealers report discovering an average of four fraudulent deals a year — many after the transaction has already been completed.
Nearly half lose $10,000 to $20,000 on a single deal.
Almost a third lose even more.
What’s worse is that 60% of auto lenders now mandate dealerships to buy back fraudulent loans, shifting the loss back to the retailer.
What are dealers up against?
Here are just a few of the tactics fraudsters are using now.
- “Synthetic identities,” which are completely fake borrowers with legitimate-looking credit histories.
- AI-generated documents — like bank statements and driver’s licenses — that are so convincing, they fool a well-trained eye.
- Straw buyers, or a person with legitimate credit financing vehicles for someone else who doesn’t qualify.
- Bust-out fraud, where criminals spend months building excellent credit, then finance multiple vehicles before fading into oblivion.
- Fake employers, where businesses are fabricated simply to verify employment when lenders call.
Once thieves take possession, they make cars disappear — or make money from them — ASAP. Some are exported overseas, others are title-washed or given new VINs, rented out, or sold for parts before lenders or law enforcement realize what happened.
The dealer immediately asks, “Who missed this?” And it’s a valid question. “Was it sales? F&I? The lender? Transport? Titling?”
It isn’t just a new car problem, because criminals aren’t after transportation. They’re after assets they can turn into fast cash, and used cars are often just as profitable, if not more.
And it isn’t just an F&I problem.
I believe it’s a process problem.
Your dealership might have a great CRM, credit platform, identity verification tool, or compliance solution. None of these, individually, are the problem. The problem is what happens between them.
Think about the average car deal today.
The customer’s information gets entered into one system, then re-entered into another. Supporting documents get uploaded here and downloaded there. The lender asks for more information. Someone else uploads those additional details somewhere else.
Each step seems innocent, but collectively, they create exposure. That’s because everyone is looking at one piece of the car sales transaction, but nobody is looking at the entire picture anymore. And that’s when patterns disappear.
Professional fraudsters don’t exploit your software systems. They exploit the gaps that exist between your systems. In other words, they don’t need your process to fail. They just need it to bend.
Here are three things you can do today to mitigate fraud.
- Verify identity before you verify anything else.
If you can’t confidently establish who’s standing in front of you — or sitting behind the screen — nothing else in the deal matters.
Everything downstream depends on getting this first step right.
- Close the gaps.
Every additional platform, login, transfer, upload, download, and re-enter creates another opportunity for something to be missed.
Your goal isn’t to find a single magical fraud solution. It’s about fixing the gaps in your process so fraud can’t hide.
- Make every deal follow the same process, every time.
Fraudsters love exceptions — like busy Saturdays, a customer everyone likes and “trusts,” a rushed delivery, or a deal ready to close (that everyone pushes through) because it’s 9:00pm and your store is ready to close, too.
The strongest and safest dealerships rely on one consistent process for every customer and every deal, every time.
Here’s how I see it.
The car deal tells a story.
Who is this customer? Where do they work? How do they earn a living? Does their income match their lifestyle? Does the documentation support the application?
Does their story make sense?
When that story gets scattered across seven or eight different systems, it’s much harder to notice when a chapter doesn’t fit.
Criminals have evolved and your process needs to evolve, too. The dealerships that win this battle aren’t the ones with the most software. They’re the ones with the strongest process.
Source: Autoremarkting
Used EV sales soar 10% in July amid greater supply & higher gas prices
Posted Monday, August 31, 2026
Used electric vehicle sales climbed more than 10% year-over-year in July and supply is becoming more plentiful, according to the EV Market Monitor Report released Monday by Cox Automotive.
There were 36,810 used EV sales last month, Cox said in the report, beating year-ago figures by 10.1% and surpassing June by 7.9%.
While Tesla continues to dominate the used EV market, brands like Ford (which had 18.9% month-over-month growth to lead all high-volume brands) as well as Chevrolet, Nissan and Cadillac continue to gain traction, Cox Automotive director of industry insights Stephanie Valdez Streaty said in the report.
Several high-volume models, including the Tesla Model 3, Tesla Model Y, Ford Mustang Mach-E, Hyundai IONIQ 5, Chevrolet Blazer, and Cadillac LYRIQ, helped drive July’s growth,” she said.
Dealers were able to get their hands on more used EVs last month, thanks in part to growing lease returns and trade-ins, Valdez Streaty said.
Used EV days’ supply, at 46 days, was up 13.6% from July 2025 and beat June numbers by 14.2%.
It was also the first month since February that days’ supply for used EVs was higher than that of used internal combustion engine vehicles.
Rivian showed the most growth, as days’ supply came in at 54 days, a 55% increase from June. Ford, which had days’ supply of 63, had the most inventory of used EVs, according to Cox.
Tesla had the lowest at 38.
“Despite the broader increase in inventory levels, the narrow three-day premium over ICE+ indicated used EV inventory remained broadly aligned with demand,” Valdez Streaty said, noting that Tesla and Rivian numbers only reflect the vehicles at traditional dealerships, not OEM-owned outlets.
Used EVs are also selling quickly, according to a separate report from Reynolds and Reynolds subsidiary AutoVision.
“As for what is selling quickly, some electric and hybrid vehicles are still moving swiftly, with less expensive internal combustion engine light vehicles filling in the gaps and dominating older model groups,” AutoVision said in its inaugural monthly report on the used-vehicle market.
Meanwhile, average listing prices on used EVs climbed 8.3% from July 2025 to come in at $37,832, which was 1.2% lower than June’s price, the Cox data shows.
Used EVs had a $2,967 premium over used ICE+ vehicles in July, compared to a $3,344 premium in June.
“Higher-priced brands such as Rivian and GMC continued to support the overall average, while high-volume brands including Tesla and Hyundai remained competitively priced,” Valdez Streaty said. “Despite the monthly decline, used EV prices remained well above year-ago levels, reflecting a growing share of newer-generation EVs entering the used market.”
That lift in used EV supply is one of the keys Valdez Streaty is watching in the months ahead.
She concludes the analysis noting that, “Inventory remains generally aligned with demand, while declining incentives, evolving pricing dynamics, and growing used EV availability will be key indicators of market performance in the months ahead.”
Used EV supply and prices is also something Cox Automotive is watching in the wholesale market.
According to the mid-month update of the Manheim Used Vehicle Value Index, wholesale prices on EVs are up 5% year-over-year, compared to a 1.4% decline for non-EVs.
“Gas prices remain a factor worth watching. The national average was $4.06 a gallon as of Aug. 17, up from roughly $3.14 a year ago. Used EVs are still benefiting from that increase, with values up 5% year over year even as the pace of gains has cooled,” Cox Automotive senior director Jonathan Gregory said in a separate analysis.
“That’s a normal glide path as off-lease EV supply, which we’ve been flagging all year, continues to build and gives buyers more choice.”
Source: AutoRemarketing
How dealers are revolutionizing auto remarketing with AI
Posted Monday, August 31, 2026
As artificial intelligence (AI) continues to evolve and gain traction in the automotive industry, it’s fundamentally changing the ways that dealers do business – and the auto remarketing sector is no exception. Todd Sanders, the Executive Director of Remarketing Services for Ally Financial, explains how AI can help dealers enhance inventory, improve pricing strategies, boost fraud-protection efforts and make condition inspections and reconditioning processes more efficient.
Q: How can AI-driven predictive analytics improve pricing and inventory-management strategies for auto dealers in the remarketing sector?
Todd Sanders: Used-car buyers have more information than ever at their disposal; by using more data-driven metrics on the wholesale values and predictive pricing, dealers can further refine their sourcing strategies. Rather than looking at stale comps or generic wholesale guidebook valuations, dealers can better predict valuations on what a specific vehicle will bring wholesale, in a specific condition and in a specific regional market. AI also can factor into inventory management by helping automotive dealers find and select vehicles that will sell faster within their markets and for higher grosses.
Q: What are the key benefits and challenges of implementing AI-powered tools for vehicle-condition assessments and reconditioning in auto remarketing?
Sanders: AI can help enhance the inspection process and inspection review by standardizing the inspection reports and process; enhancing accuracy with objective and consistent assessments that reduce some of the human error; and improving speed and efficiency by reducing the time and manpower needed to complete inspections.
On the flip side, the challenges for integrating AI into the vehicle-conditioning process include the need for significant amounts of comprehensive data to build those AI-enabled tools. Additionally, the variability of vehicles – from the types of vehicles to their age and condition – will also dramatically impact these data models. Moreover, the initial investments in these tools – including costs, time and training – are significant. In addition, they must be seamlessly integrating into current processes and procedures.
Automated condition reports benefit both buyers and sellers in a digital auction. Buyers receive more accurate and detailed inspection information, while sellers receive more detailed information about the condition of their inventory. One of the often-overlooked benefits of AI is enhanced transparency and trust. With more wholesale transactions moving to a digital space, accurate and detailed condition reports are the cornerstone of maintaining buyer trust because they leave less room for doubt or ambiguity. More trust fuels higher conversions, better customer retention and stronger relationships across the industry. Automated condition reports may lead to greater consistencies and help reduce potential arbitration disputes – both key metrics when gauging customer satisfaction.
"Automated condition reports benefit both buyers and sellers in a digital auction."
Q: In what ways can data analytics enhance customer targeting and personalization in the auto remarketing industry?
Sanders: In the “part-art, part-science” used-vehicle marketplace, AI can help remarketers provide vehicle listings to customers that fit well in their marketplace. Dealers always appreciate vehicles that sell quickly and at higher margins and remarketers can help those dealers turn a retail profit. To maximize customer value in the digital-auction space, matching the right vehicle with the right buyer is crucial to meeting customer expectations on every transaction. By using data, auctions can analyze buyer behaviors, user preferences and purchase histories to recommend vehicles based on past purchasing decisions. This maximizes opportunities to match the right buyers with the right vehicle for the buyer.
Similarly, AI can help determine vehicles that may not be the best fit for a particular market and then provide solutions to remarket that vehicle in a market that is a better fit. Auctions with a national reach and broad support in all markets are essential for dealers to optimize the remarketing process.
Q: How can AI and machine-learning algorithms help detect and prevent fraud in the auto-remarketing process?
Sanders: Fraud certainly has crept into all aspects of the remarketing process and the used-vehicle marketplace and AI is not a replacement for vigilance and attentiveness in preventing fraud. But AI can be used to augment existing efforts to prevent fraud and limit the potential for losses. For example, AI can:
- Support document-verification processes to help evaluate authenticity of images, paperwork and titles.
- Efficiently search and review multiple large datasets and cross-verify multiple datasets.
- Assist in near real-time monitoring of potential fraud indicators, which can help enable swift intervention and prevents losses.
Q: How can auto dealers leverage AI and data analytics to better understand and adapt to market trends and consumer behaviors in the used-car market?
Sanders: AI has entered most of our personal lives in some form or fashion. The used-car marketplace should be no different. As mentioned earlier, AI is not a replacement for processes or procedures. Instead, it should be used to augment and enhance those processes, keeping the human factor at the center of decision-making.
AI has the capability to process millions of variables simultaneously, from historical transaction data and individual VIN-level data to national and regional auction trends and overall macro-economic conditions – all of which can influence remarketing decisions for buyers and sellers. The ability to analyze large and diverse datasets enables dealers to obtain timely market analysis that helps them determine what is selling, what is not selling and where consumers are going.
Similarly, with that near real-time analysis, dealers can make determinations for future demand. In turn, that will drive future inventory planning, pricing-optimization strategies and cashflow needs for business growth that operates within risk boundaries. Of course, some market trends are unpredictable, such as COVID and the subsequent new-vehicle supply shock. As such, dealers must be ready to adapt to those unpredictable markets. But AI helps dealers operate within risk boundaries, become more agile and stay a step ahead of the market.
Source: AutoNews
What's New -Aug 2026
Posted Thursday, July 30, 2026
Sales
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Feature: Prevent Finalizing Deals with Unpaid Down Payments
To ensure your accounting remains accurate and complete, we’ve added a new safeguard for finalizing deals. When enabled, the system will prevent a deal from being set to "FINAL" status if there is an outstanding balance on the received down payment.
- How to enable: Navigate to Settings > Defaults>Sales Defaults and set Line 13 – Reg DP Rcv's for Final to Yes.
Once enabled, the system will trigger a prompt if a user attempts to finalize a deal with an unpaid down payment balance, ensuring that all funds are collected before closing the deal. Deferred down payments are excluded from this rule. Deals can be finalized as long as there’s no balance on the cash down payment line.
- New Security Controls: Due Bill Management
We have added two new security items for the Sales/F&I Due Bills tab to give management better control over record updates:
- #951 - Edit Due Bill: Allows staff to add or remove items on an individual sale.
- #953 - Edit Due Bill Defaults: Controls access to the "Default Due Bill" lines.
This update allows you to grant your sales team the ability to manage due bills for specific deals without giving them permission to change or edit the foundational Default Due Bill information.
- Enhancement: Automated Commission Splits for Sales Teams
We’ve updated the Sales/Recap tab to streamline commission calculations for multi-person teams. If multiple team members share the same title, the system will now automatically apply commission splits based on the configuration in Defaults > Sales Defaults (Line 34 - Auto Split Commission). This update ensures consistent and accurate commission distribution across your sales and management teams.
Contracts
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LAW®553-SC(5P) 8/26 and LAW®553-SC-ARB 8/26
Please note that a revision has been made to the LAW®553-SC(5P)8/24 contract as well as the
LAW®553-SC-ARB8/24. The new form numbers are LAW®553-SC(5P)8/26 and LAW®553-SC-ARB8/26.
Effective July 1st, 2026, the maximum allowable late charge amount has increased from $25.50 to $27.00, and the minimum late charge has increased from $10.20 to $10.80. We modified the Late Charge section to reflect the new amounts.
Inventory
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Improved Inventory Detail View
We have enhanced the "Floored By" label (line 62) in the Inventory tab.
When hovering over this label, you will now see details for all associated floorings—even when multiple records exist. The tooltip now displays the following information for each flooring:
- Flooring company name
- Amount
- Date
- Current balance
Accounting
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We are constantly working to improve your workflow in ASN Software. Based on your feedback, we added the ability to change the Bank Reconciliation date, giving you more control over your records.
What’s Changing?
You now have the flexibility to edit the date on your bank reconciliations!
If you need to adjust a reconciliation date, you can now do so as long as:
- The reconciliation is unlocked: You must have an unlocked status to make changes.
- The date is within range: You can update the date freely, provided it is not set to a future month and is not earlier than the date currently selected.
Why does this matter?
We know that accounting adjustments happen. This update allows you to correct dates on pending reconciliations without needing to delete and recreate them, saving you valuable time during your month-end process.
Reports
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New Reporting Field: Track Lender Funding Speed
We’ve added the Funding_DaysUntilFunded field to our custom reporting tool. You can now create custom reports that calculate the average days to funding for your financed deals. Use this data to effectively evaluate lender performance and identify opportunities to speed up your funding process.
- New Reporting Field: Audit Sales Activity
We have added the MostRecentLedgerTransaction field to the Reports > Custom Reports > Sale List data source.
This field mirrors the "Time Created/Edited" timestamp found in the Accounting/Ledger tab, allowing you to easily track the latest updates to your sales records. This addition is designed to support more accurate auditing and oversight of your sales activities in your custom reports
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New Feature: Warranty Replacement Parts LOT Filter For Returns
To better support service shops operating across multiple locations, we have introduced a new LOT filter in the return tab for Warranty replacement parts.
If your staff has access to multiple lots, they can now use this filter to quickly locate and manage returns specific to each location. This update streamlines tracking and improves organization for multi-site operations.
- New Security Feature: Restrict Deleting Returns
We have added a new security item (#951) to give management greater control over inventory returns.
You can now restrict shop staff from deleting returns while still allowing them to create new ones. By configuring this new security setting, you can ensure that the ability to delete return records remains limited to authorized personnel.
This update helps maintain better oversight and data integrity within your system. To enable this restriction, please review your security settings for item #951.
- New Feature: Sublet Markup Defaults
You can now automate markups for sublet line items in your repair orders, matching the functionality currently available for parts, labor, and fees.
To configure this setting, navigate to Settings > Defaults > Shop Defaults and enter your desired markup percentage. This addition helps ensure consistent pricing across all service line items.
Software Tip:
Keep Your Credit Disclosure Current
If you need to print the credit disclosure from the Contracts screen, make sure the credit report being used is the most current one. An older credit report may become stale, making the disclosure no longer relevant.
If you've pulled a newer credit report, go to the Credit tab, highlight the most recent report, and click Prefer. This ensures the system uses the latest credit report when generating the credit disclosure on the Contracts screen.
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The Upcoming version is 7.0.19.29 —Our newest update is rolling out in phases. If you don’t see it yet, no action is needed; it will arrive automatically. Once updated, you’ll have access to the latest features and improvements to keep your system running at its best.
ASN: PartsTech Parts Lookup & Ordering Now Available
Posted Thursday, July 30, 2026
ASN continues to add tools that help make your shop more efficient. We’re excited to announce that PartsTech is now integrated into the ASN Shop Management System, giving service shops a faster and easier way to search for and order parts.
If your shop uses the ASN Shop Management System, you'll notice a PartsTech link icon above Line 10 on your repair order screen. Click the icon and take a few minutes to explore this powerful new feature.
Everything You Need in One Place
Your Shop Management System is the hub of your business—tracking customers, repair history, labor, invoicing, and more. Now, with PartsTech built directly into the system, you no longer need to jump between multiple supplier websites or browser windows to find the right parts.
With a few clicks, you can:
- Search multiple parts suppliers at once.
- Compare pricing and availability.
- View real-time inventory and delivery estimates.
- Add selected parts directly to the active repair order.
The seamless integration eliminates unnecessary steps, saving valuable time while improving estimate accuracy and customer service.
Real-Time Information Means Better Productivity
Knowing which supplier has the part you need—and when it can be delivered—can make the difference between completing a repair today or delaying it until tomorrow.
PartsTech's cloud-based platform provides up-to-date inventory information and delivery estimates, allowing your shop to make informed purchasing decisions quickly. Faster ordering helps keep vehicles moving through the shop and technicians productive.
Take Advantage of This New Tool
If you haven't tried PartsTech yet, now is the perfect time. Simply click the PartsTech icon within your ASN Shop Management System and see how easy it is to search, compare, order, and add parts directly to your repair orders.
This is another example of ASN providing members with tools that improve efficiency, reduce wasted time, and help your shop operate more profitably.
Stay Ahead of Fraud
Posted Thursday, July 30, 2026
Fraud is constantly evolving, and criminals are becoming more sophisticated in the ways they target individuals and businesses. Staying informed and vigilant is one of the best ways to protect yourself and your finances.
This year, we're seeing a significant increase in several types of fraud, including:
- Phone Scams
- Business Email Compromise (BEC)
- Elder Financial Exploitation
- Online Ticket and Merchandise Scams
Beware of Phone Scams
One of the fastest-growing fraud tactics is caller ID spoofing, where scammers manipulate the caller ID to make it appear as though a call or text message is coming from your bank. Their goal is to create a sense of urgency and convince you to share sensitive personal or financial information.
Scammers often claim they have detected suspicious activity on your account and need to verify your identity. While a legitimate representative from your bank may contact you regarding account activity, they will never ask for:
- Your full debit card or account number
- Your online banking username or password
- Your one-time verification or multi-factor authentication (MFA) codes
If you receive a call or text that seems suspicious, hang up immediately and contact your bank using the phone number listed on its official website, the back of your debit card, or your account statement. A legitimate bank representative will always respect your decision to call the bank directly.
How You Can Protect Yourself
Protecting your accounts is a shared responsibility. These simple habits can significantly reduce your risk of becoming a victim of fraud:
- Stay cautious. Never share personal or financial information with someone who contacts you unexpectedly.
- Verify the caller's identity. If a call or text seems suspicious, hang up and contact your bank using a trusted phone number.
- Monitor your accounts regularly. Review your transactions frequently using your bank's mobile app or online banking and report any unauthorized activity immediately.
- Enable dual approval for wire and ACH transactions. Requiring a second approval helps verify transactions, reduces errors, and provides an additional layer of protection against fraud.
- Report concerns immediately. If you suspect fraud or notice unusual account activity, contact your bank as soon as possible.
Don't Let Scammers Ruin the Experience
With major sporting events, concerts, festivals, and other popular events taking place throughout the year, fraudsters are taking advantage of excited fans by creating fake websites and selling counterfeit tickets and merchandise.
Before making a purchase, remember these safety tips:
- Purchase tickets and merchandise only from official websites or authorized sellers.
- Verify the website address (URL) before entering payment information.
- Be cautious of unsolicited offers or prices that seem too good to be true.
- Never send payments using cryptocurrency, gift cards, or wire transfers when purchasing tickets or merchandise.
- Watch for warning signs such as spelling errors, poor website quality, or high-pressure tactics urging you to "buy now."
- Many legitimate websites ask you to verify you're human by selecting images. Be cautious if a website instead asks you to enter keyboard shortcuts, download software, or perform other unusual actions.
ASN Support Alert
Scammers frequently impersonate technology support providers and attempt to gain remote access to your computer.
Remember: ASN only uses ASN Tech Connect to establish a remote connection when you have contacted us and requested technical support. We will never make an unsolicited (cold) call asking to connect to your computer, and we do not use any remote access platform other than our own secure connection method.
If someone claiming to represent ASN contacts you unexpectedly and asks you to install software or grant remote access:
- Do not allow them to connect to your computer.
- Do not use any remote connection method suggested by the caller.
- Hang up immediately.
- Contact ASN directly using our published phone number to verify whether the request is legitimate.
When in doubt, always verify first. Taking a few extra moments to confirm who you're dealing with can help protect your personal information, your finances, and your peace of mind.
California sends Tesla a message with its new EV rebate
Posted Thursday, July 30, 2026
The statement is political, and Elon Musk won’t be happy.
Electric vehicles have had a rough year. Washington killed the $7,500 federal tax credit last September, and price-sensitive buyers scattered almost overnight. New EV sales fell 27% in the first quarter of 2026, sinking to 5.8% of the market, according to Cox Automotive.
California felt it worse than most. The state that built the American EV habit watched its own electric share slide toward levels it hadn’t seen in years, well short of the targets it set for itself.
So the state decided to step back in. Governor Gavin Newsom signed SB 168 on Monday, July 13, creating a program called MyFirstEV that takes $3,500 off an electric car right at the dealership. Read the fine print, though, and you find a rule that lifts Rivian and Lucid, caps Tesla (TSLA), and lands like a message addressed to Austin, Texas.
How the instant EV rebate works
MyFirstEV throws out the old model. California’s previous Clean Vehicle Rebate Project made buyers apply and wait for a check. This one is a point-of-sale discount, so eligible buyers walk into a participating dealership and drive out with the money already gone from the price.
The terms look simple on the surface.
- $3,500 off a new EV priced under $50,000, or $1,750 off a used one under $25,000, according to the Governor’s office.
- A combined pool near $270 million once automakers match the state’s $135.5 million, according to the Governor’s office.
- Rivian’s cheapest model runs about $58,000 and Lucid’s about $71,000, yet both still qualify, according to Electrek.
- New U.S. EV sales dropped 27% in the first quarter of 2026, according to Cox Automotive.
There is no income cap, which is the first thing that jumped out at me. California spent years making its incentives means-tested, steering the biggest help toward lower-income drivers. This program flips that.
Price is the only gate, the buyer has to be a California resident, and they just attest that this is their first zero-emission vehicle. A curb-weight limit of 8,500 pounds keeps it to ordinary passenger cars, and the California Air Resources Board (CARB) is still finalizing deals with automakers, with a launch expected later this summer.
The headquarters loophole that boxes out Tesla
Here is the part that turns a discount into a statement. That $50,000 price cap vanishes for EVs built by California-headquartered, EV-only automakers, judged by where a company’s management sat on January 1, 2026, according to Electrek. In practice, that describes exactly two carmakers.
Rivian (RIVN), with engineering offices in Irvine, makes the cut. So does Lucid (LCID), based in the San Francisco Bay Area. Their entry models sit thousands of dollars above the cap that binds everyone else, and they collect the full $3,500 anyway.
Tesla (TSLA) does not. The company moved its headquarters to Austin, Texas, in 2021, so it no longer counts as a California automaker under the rule. Only its sub-$50,000 Model 3 and Model Y configurations qualify. The Cybertruck, the Model S, and the Model X get nothing.
When I ran the eligible models against the price caps, the tell was obvious. The exemption rewards where a company keeps its logo, not where it builds its cars. Tesla still assembles hundreds of thousands of vehicles a year at its Fremont, California, plant, more EVs in the state than anyone. Rivian builds in Illinois. Lucid builds in Arizona.
The framing is hard to miss given the long public feud between Newsom and Tesla CEO Elon Musk. Newsom’s office cast the whole package as a stand against President Donald Trump’s push to “surrender the clean car industry to China on a silver platter,” according to the Governor’s office.
Electrek was blunter, writing that the carve-out “turns an affordability program into a political statement,” according to Electrek.
What the rebate means for California buyers
Strip away the politics, and the $3,500 is real money. For a family financing a new car, that is a few months of payments erased before they leave the lot, or a serious dent in the down payment on a tight budget.
The used-EV piece may matter even more. A wave of off-lease electric cars is landing on dealer lots, and $1,750 off a sub-$25,000 vehicle is the kind of discount a first-time buyer actually feels.
Plenty of mainstream options clear the $50,000 line. GM (GM) has the Equinox EV, the Blazer EV, and the Bolt, which starts under $30,000. Ford’s (F) Mustang Mach-E, Toyota’s bZ, and Hyundai’s Ioniq 5 all qualify too.
What struck me reading the bill was the quiet math of the no-income-cap rule. A first-time buyer picking up a $71,000 Lucid gets the same $3,500 as a family stretching for a $30,000 Bolt, and arguably a better deal, since that luxury sedan would not qualify for a dime anywhere else. A program sold as help for regular families also happens to underwrite some of the priciest EVs on the road.
Why this EV fight is far from over
The loophole is the kind of thing lawyers notice. Rewarding a corporate flag over actual California manufacturing invites a challenge, and Tesla, the state’s largest EV employer, would have a real argument that the rule punishes it for a headquarters address.
There is a bigger backdrop, too. The post-credit slump amounted to “a necessary reset,” according to Cox Automotive, and U.S. sales ticked back up in the second quarter as state programs stepped in, according to InsideEVs. California is betting it can rebuild that momentum one first-time buyer at a time.
The message to Tesla landed on July 13. The reply may come from a courtroom, and whatever a judge decides could tell every other state how far it can go in picking winners with public money.
Anyone shopping for a first EV this summer should read the sticker closely, because in California, the discount now depends on more than the car.
Source: TheSteet
Used-car market has ‘strength and resilience’ despite forecast of slightly softening sales
Posted Thursday, July 30, 2026
Cox Automotive recently projected slight softening of certified pre-owned vehicle sales and overall used-car retail transactions for the year.
But experts also see the movements reflected “strength and resilience” of the used-car market.
Let’s get into the numbers.
As part of its Q2 2026 Mid-Year Review in Detroit, Cox Automotive chief economist Jeremy Robb recapped that this year’s used-car retail sales are expected to come in at 38.4 million units, which would be down less than 1% year-over-year.
Robb added that Cox Automotive is still expecting to see 2.6 million CPO sales this year. That number would represent roughly a 2% drop compared to last year’s final tally.
The projections prompted Cox Automotive deputy chief economist Mark Strand to say, “When you combine the tough comp versus the tariff driven market frenzy with an energy shock, rising inflation and ongoing general affordability pressures, the small decline in the used sales pace looks like relative strength and resilience.”
As part of its Q2 2026 Mid-Year Review in Detroit, Cox Automotive chief economist Jeremy Robb recapped that this year’s used-car retail sales are expected to come in at 38.4 million units, which would be down less than 1% year-over-year.
Robb added that Cox Automotive is still expecting to see 2.6 million CPO sales this year. That number would represent roughly a 2% drop compared to last year’s final tally.
The projections prompted Cox Automotive deputy chief economist Mark Strand to say, “When you combine the tough comp versus the tariff driven market frenzy with an energy shock, rising inflation and ongoing general affordability pressures, the small decline in the used sales pace looks like relative strength and resilience.”
Source: AutoRemarketing