What's New -April 2026
Posted Tuesday, March 31, 2026
Sales
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New Feature – Faster Sales Search with Aged Sales Option
To improve performance and usability, the Sales search screen now includes a new option: “Include Aged Sales” (displayed in red).
By default, older sales are excluded, allowing the system to load results faster and prioritize more recent deals—commonly what most users are searching for.
If you prefer to view all sales, simply check the box and perform a search. The system will remember your selection and continue displaying the full list each time you access the search screen.
This enhancement gives you both speed and flexibility based on your workflow.
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New Feature – CRM Status Filtering & Export Visibility
The Sales search screen now includes a new CRM Status filter, giving you greater visibility into deal progress.
This status is pulled directly from Line #34 in the Buyer screen and includes:
In Process, Approved, Conditional Approval, Denied, and Dead Deal.
With this enhancement, you can quickly filter and locate deals based on their current stage.
Additionally, when exporting your search results, the CRM Status is now included in the file—appearing in Column J. This allows you to review the full list of deals and their statuses without needing to apply filters within the system.
Settings
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Introducing AI Texting for Smarter Collections
Meet your new virtual collector.
The AI Texting feature, located in Settings > Defaults > Payment Reminder, automatically reaches out to customers, responds to their messages, and keeps payment conversations moving—all without manual effort.
When paired with ePayment, AI can even help customers complete payments during the conversation.
If you manage BHPH or finance deals, this feature can dramatically improve efficiency and consistency in your collections process.
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New Feature – Cleaner Accounting Reports for Multi-Lot Companies
Managing multiple lots just got easier.
When a lot is marked inactive and only associated with Balance Sheet accounts (with no revenue or expense activity), the system will now automatically hide the “Unassigned” category in your accounting reports—keeping your reports cleaner and more relevant.
Additionally, a new option is available under Settings > Company Info:
“Hide from Accounting Report”
When selected, this allows you to exclude inactive lots from accounting reports, provided there have been no transactions for that lot within the past 3 years.
This enhancement helps reduce clutter and improve report clarity for multi-lot operations.
Shop
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New Feature – Simplified Customer Communication for Retail ROs
Service shops now have more flexibility in how they communicate with customers.
Within “Text RO Updates to Customer” for Retail ROs, you can choose to manage communication manually. This allows your team to send updates when needed, rather than relying on automated messages.
When accessing the customer portal, simply click [Text Customer]—this will automatically copy the Portal URL to your clipboard, making it easy to paste into a text message and share with the customer.
This feature provides a streamlined way to send customers a direct link to view their Repair Order (RO), without using the full automated texting functionality.
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New Feature – Service Mileage Tracking Options
A new default setting is now available for service operations to better manage mileage tracking.
You can configure mileage requirements as:
- None
- Out Only
- Both (In & Out)
When Out Only is selected, technicians may enter 0 for the In Miles, while recording the actual mileage in Out Miles. Typically, In Miles represent the vehicle’s mileage upon arrival, while Out Miles reflect any changes during the service process.
This added flexibility helps improve accuracy and consistency in service records.
Software Tip – Customer Deposits in Buyer Tab
When using the Customer Deposit button in the Buyer tab, note the following:
- If Deposit Type (Line 3) is set to E-Payment, the Deposit Date (Line 1) cannot be modified.
- For all other payment methods, the Deposit Date can be edited as needed.
Also, be aware that the default setting is “Apply Towards Down Payment (Deferred First)”. If this default remains unchanged, the system will automatically apply the deposit to a deal when one is later created for that buyer. This means the deposit will no longer remain in the Customer Deposit account (Account 2120).
If you intend to keep the deposit in Account 2120, you will need to manually correct it later through the Bookkeeping Adjustment tab.
Taking a moment to understand these differences upfront can help minimize the need for adjustments later.
Latest System Update
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The Upcoming version is 7.0.19.12 —Our newest update is rolling out in phases. If you don’t see it yet, no action is needed; it will arrive automatically. Once updated, you’ll have access to the latest features and improvements to keep your system running at its best.
FTC warned 97 auto dealers about deceptive pricing and hidden fees
Posted Monday, March 30, 2026
The Federal Trade Commission (FTC) sent warning letters to 97 auto dealership groups on March 13, 2026, signaling a major crackdown on deceptive "bait-and-switch" pricing and hidden junk fees.
Core Warning: "All-In" Pricing
The FTC's primary demand is that any advertised vehicle price must be the total price a consumer is required to pay, with the only exception being government-mandated charges like taxes.
- No Hidden Fees: All mandatory dealer-imposed fees must be included in the upfront advertised price.
- Price Matching: Advertised online or promotional prices must exactly match the final price charged at the dealership.
- Transparency: Dealers are prohibited from concealing mandatory fees, add-ons, or financing conditions until the final stages of the purchase.
Identified Illegal Practices
The letters specifically identified six practices that the FTC considers potentially unlawful under Section 5 of the FTC Act:
- Excluding Mandatory Fees: Advertising a price that does not reflect all required costs.
- Selective Rebates: Using discounts in ads that are not available to all consumers (e.g., military or student-only rebates applied to the base price).
- Hidden Down Payments: Failing to disclose that an additional down payment is required to get the advertised price.
- Financing Conditions: Making a low price contingent on using the dealer's specific financing.
- Undisclosed Add-ons: Requiring consumers to buy extra items (like VIN etching or fabric protection) that weren't in the original ad.
- Phantom Inventory: Advertising vehicles that are unavailable or do not exist.
Broader Impact and Enforcement
This move follows the 2025 vacating of the broader "CARS Rule" (Combating Auto Retail Scams) by the Fifth Circuit Court of Appeals. Despite that legal setback, the
Federal Trade Commission is using its existing authority to target these 97 groups, which include major nationwide names.
The agency highlighted recent enforcement actions against Lindsay Chevrolet, Leader Automotive Group, and Asbury Automotive Group as examples of conduct they will continue to pursue.
Source: GoogleNews
TX DMV quietly passes legal status rule for vehicle registration, renewal
Posted Monday, March 30, 2026
A new vehicle registration/renewal rule implemented by the Texas Department of Motor Vehicles will result in more uninsured vehicles on the road and place a costly unfunded mandate on county tax offices, according to the state’s Mexican American Legislative Caucus (MALC).
In a statement released March 6, MALC said the DMV board of directors on Feb. 12 unanimously adopted amended rule changes imposing new ID requirements for registration/renewal that require applicants to prove legal status, a policy targeting illegal immigration.
But MALC argues the impact will be much broader, affecting Texans regardless of legal status.
The DMV board attempted to slip the changes through in November, though critics demanded a legislative hearing, which took place in January but didn’t significantly change the board’s view, according to state District 38 Rep. Erin Gamez, who recently spoke with The Brownsville Herald. Gamez is MALC vice chair.
Although portions of the new rule implementation were delayed to March 5 and Jan. 1, 2027, and documentation options expanded by the board to address concerns raised by lawmakers, county officials and industry stakeholders, “significant concerns remain about the rule’s impact on county tax assessor-collectors, small automobile dealers, and immigrant communities,” according to MALC.
Gamez said changes this sweeping should have been debated in the Legislature, not enacted at the department level.
“These are unelected bureaucrats, unelected administrators, essentially passing policy,” she said. “They initially did it without a public hearing. In November they tried to do it that way, and you just woke up one morning and went, boom, here are the new rules.”
MALC vehemently disagrees with the new rules, Gamez said, describing it as “a trend to shift immigration status determination … enforcement onto all type of administrative agencies.”
“What possible equipment, what possible readiness does your tax assessor/collector’s office have to now essentially become a determiner or an arbitrator of immigration status? This is an unfunded mandate on the county offices across the state, and that’s what folks don’t understand,” she said. “This doesn’t just affect the immigrant community. This affects every Texan who intends to renew their registration status.”
Gamez said making it impossible for a large segment of the population to register a vehicle or renew registration doesn’t mean they’ll stop driving to work or the store. It just means they’ll be doing it in an unregistered, probably uninsured vehicle, she said.
“And if they did (stop), that is going to have a terribly detrimental effect on our local economy as well,” Gamez said. “Think about the burden that we’re shifting on the small business owners. … Secondly, if people aren’t going and paying their registration fees, that’s money that your county, that’s multiple millions of dollars that counties across the state of Texas are now losing.”
While county offices will be required to manually verify identification documents without any extra funding or statutory guidance from the Legislature, automobile dealers have expressed concern that obstacles to vehicle registration/renewal will result in “higher loan delinquencies, returns and abandoned vehicles,” MALC said.
Gamez said it seems like another example of local control being eroded at the state level, and said she hopes the issue will be revisited at the legislative level.
“We’re already feeling the push of attempting to … eliminate every form of local control we have from the top down,” she said. “That’s tough for me, when we … pass these sweeping policies without considering the economic detriment to local control and to our local communities. Aside from making your life more burdensome and difficult, it also makes our roads unsafe. I mean, there’s a myriad of problems.”
State District 90 Rep. Ramon Romero Jr., who serves as MALC chairman, issued this statement:
“The DMV’s job is to keep Texas roads safe, not to act as an arm of immigration enforcement. This rule shifts costs to counties, creates new barriers for drivers, and makes it more likely that unregistered and uninsured vehicles will be on our roads.
“That does not make Texas safer. If changes of this magnitude are necessary, they should be debated in the Legislature, not imposed through administrative rule-making. That is not public safety.”
Source: MyRGV.com
13% hike in used EV, hybrid searches at CarMax
Posted Monday, March 30, 2026
Used-car shoppers are marching to electric and hybrid vehicles this month, it appears.
Citing internal data, used-car retailer CarMax said searches for electric vehicles and hybrids on its website from March 2 through Sunday were up 12.8% from Feb. 1 to March 1.
This “statistically significant lift” in shoppers looking for these rides indicates, “rising gas prices may be prompting more consumers to explore fuel efficient options,” CarMax senior vice president of retail Wes Dunn said in comments emailed to Auto Remarketing.
“As gas prices rise, they can serve as a starting point for consideration, but whether shoppers move beyond initial interest depends largely on how confident they feel about what EV ownership looks like in practice,” Dunn said.
“Consumers are weighing practical questions around range, charging access, battery durability, and overall cost of ownership as they assess whether an electrified vehicle fits their needs and lifestyle.”
With growth in charging infrastructure and a clearer picture on range, some of the concern among consumers has mellowed, Dunn says.
However, there still needs to be education and transparency around EVs, especially for those who are new to the segment, he said.
“Affordability also plays an important role, and for many consumers, used EVs can offer a more approachable way to explore electric vehicles without the commitment of buying new,” Dunn said. “Ultimately, the more informed and confident customers feel, the more likely they are to consider whether a used EV is the right option for them.”
According to the latest EV Market Monitor from Cox Automotive, there were 30,879 used EVs sold in February, which beat January figures by 4.2% and prior-year figures by 28.8%. Used EV days’ supply of 42 was down 9.8% month-over-month and down 10.2% year-over-year, the Cox report showed.
Average used EV prices fell 1.9% month-over-month and 8.5% year-over-year, coming in at $34,821. Used EVs were just $1,334 pricier than their internal combustion engine counterparts in February. In fact, Cox said used EV prices were lower than used ICE vehicle prices in 18 of the 26 brands included in its data set.
“February underscored the EV market’s new reality, with new EV sales sharply lower year over year and used EV momentum continuing to build,” said Cox Automotive director of industry insights Stephanie Valdez-Streaty, who authored the report.
“Inventory levels tightened from January and prices were pushed lower across both new and used segments, highlighting a market increasingly driven by affordability and demand alignment.”
Source: AutoRemarketing
With additional insight about affordability, FICO watches average credit scores tick lower again
Posted Monday, March 30, 2026
It probably doesn’t take a doctorate in economics to make the connection of affordability challenges to another drop in average credit scores.
Those trends are among the findings included in the spring 2026 edition of the FICO Score Credit Insights report, which showed the average U.S. FICO score declined to 714, continuing a gradual downward trajectory since 2023.
But perhaps illustrating the slice of consumers who are doing well in this environment showing up in certain trends, FICO also said a record 48.1% of consumers now have FICO scores of 750 or higher.
FICO explained the findings point to an increasingly segmented credit market consistent with a K-shaped economy, with a growing share of consumers maintaining strong credit profiles while challenges persist for lower-scoring borrowers, particularly amid elevated inflation and higher interest rates.
“The resumption of required student loan payments and a continued, modest rise in mortgage delinquencies nudged the average score slightly lower,” said Ethan Dornhelm, head of scores analytics at FICO.
“What makes this particularly interesting is that we’re simultaneously seeing a record share of consumers demonstrating strong, consistent credit behaviors,” Dornhelm continued in a news release. “The result is a credit market that’s both more challenging for some and more rewarding for others — a dynamic that requires more nuanced strategies from lenders.”
Other key findings from the spring 2026 report that’s available online included:
—Average FICO score slips to 714: The national average FICO score continued a downward trend, falling 2 points in the last year, driven primarily by resumed student loan delinquency reporting and a modest increase in mortgage delinquencies.
—Delinquencies stabilize across most products: Auto, credit card, and personal loan delinquency rates leveled off or improved, while mortgage delinquencies continued to rise to pre-pandemic levels.
—Student loan delinquency growth slows: After a sharp increase earlier in 2025 coinciding with the resumption of student loan delinquency reporting, student loan severe delinquency rates rose only marginally between April and October.
—Score distribution reflects a K-shaped economy: As mentioned, 48.1% of U.S. consumers now have FICO scores of 750 or higher, up from 43.3% in 2019. The share of consumers in the middle score ranges continued to decline as both high-score and lower score segments expanded, reflecting divergent credit outcomes.
—Gen Z leads credit card openings: More than 25% of Gen Z consumers with a valid FICO score opened at least one credit card in the past year, the highest rate of any age group.
Along with those findings, FICO shared new consumer research conducted by The Harris Poll on behalf of the company.
The research determined Americans are highly focused on improving their financial health, with 83% saying maintaining or improving their credit scores is a priority for them this year.
However, FICO pointed out that affordability challenges exist, with nearly one in four — 24% to be exact — reporting they made less than their minimum payment or skipped a credit card or loan payment in the past 12 months due to inflation.
Despite these financial challenges some are experiencing, the research found that consumers are thinking strategically about credit decisions, with more than three-quarters (77%) factoring interest rates into the timing of credit applications and 29% saying they won’t apply unless rates drop to a certain point.
Yet while consumers demonstrate sophistication in timing applications around rates, FICO discovered fundamental knowledge gaps remain about the credit behaviors that actually qualify them for those better terms.
The research showed 67% of participants either incorrectly believe income directly affects credit scores or acknowledge they are unsure whether it does. Experts explained that’s a misconception that could prevent consumers from recognizing that credit improvement is achievable through behavioral changes rather than higher paychecks.
FICO added this knowledge gap underscores continued demand for transparency and education, particularly as 77% report that being able to continuously monitor their credit scores provides them peace of mind.
“The findings point to a shift in how consumers relate to credit. It’s no longer passive, it’s intentional,” said Jenelle Dito, vice president of consumer empowerment programs and partnerships at FICO.
“People are monitoring their credit and thinking strategically, but many still lack clarity on the fundamentals. Closing that knowledge gap is critical because consumers aren’t just seeking better financial outcomes. They’re seeking peace of mind, making this as much about emotional well-being as credit health,” Dito went on to say.
Source: Subprime
What's New -March. 2026
Posted Monday, March 2, 2026
Sales
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New Feature: Lender-Specific Insurance Deductibles
You can now assign unique insurance deductibles for lenders selected in a deal. When generating the Agreement to Furnish Insurance, the system will automatically print the required minimum deductibles for collision and comprehensive coverage.
How it works:
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Two deductible values can now be entered on line 17 of the Finance Company setup screen for applicable lenders.
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When you select a finance company in a deal, the system will check for these lender-specific values.
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If values exist, you’ll be prompted whether to apply them instead of the standard defaults, ensuring compliance with the lender’s requirements.
This enhancement streamlines insurance documentation and ensures consistency across deals.
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RTA Calculation Restored for WA Dealers
The RTA calculation resumed after the state URL change that previously interrupted services for Washington dealers.
Impact:
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Sale-F&I Tab: Redesigned Bushing Page
The Bushing page has been redesigned with several important updates to improve tracking, compliance, and reporting:
Key Updates:
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New “Ignore” button added. All actions—including Ignore, Decline, and Approve—are now logged. Each LAW 553 print requires one of these responses.
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Phone carrier displayed for reference. Texting to work numbers is not allowed, and phone calls do not count as official Decline or Approval.
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Communication log now links directly to each Bushing log.
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Overall status:
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Complete once all Bushing logs are approved, declined, or ignored
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Incomplete if any remain pending.
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Reporting: BushingAge is now included in custom reports.
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Restrictions:
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Undo, and vehicle changes are restricted if a Bushing is pending.
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Bushing changes cannot switch stocks if the LAW 553 was printed.
These updates streamline compliance, improve visibility, and ensure accurate tracking for all Bushing activity.
Bookkeeping
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AI Text Responses Enhancing Collections
Our AI-generated text responses are now improving efficiency for financed loan customer collections.
How it works:
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Texts are generated based on account details, prior notes, and previous communications.
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Once you confirm that the AI texts achieve over 90% accuracy, they can be automated for specific account status groups.
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This allows collectors to focus on more challenging accounts, while AI handles lower-touch interactions, increasing efficiency and prompting timely collections.
This enhancement streamlines communication and helps your team prioritize accounts that need more attention.
Reports
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Custom Reports: Title Received Indicator
In the Custom Report Tab for All Vehicles as the report source, we’ve added a new field: TitleReceived_YesOrNo.
What it does:
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Allows you to customize reports using the vital information from Inventory → CMV Title Info, line 17.
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Quickly see whether a vehicle’s title has been received, helping with tracking and reporting efficiency.
This makes it easier to monitor title status across all inventory in your reports.
Shop
This feature was previously rolled out in the Shop section of CRM for new ROs and Tech notes, improving clarity and consistency in technician documentation. Now, advisors can enjoy the same efficiency and polish directly in the RO screen.
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Service Shop: Return RO Enhancements
The “Return RO” feature now displays the returned amount in addition to the Grand Total and Balance Due.
What’s new:
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Refunds are now clearly shown below the balance due in red font.
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Provides a quick view of the total refunded amount for each RO, helping staff track returns accurately.
This update improves transparency and makes return tracking faster and easier for service shop staff.
System Auto Texter: Delivery Status Update
The System Auto Texter now shows delivery status in addition to the text’s time sent.
What this means:
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You can now see whether a text was successfully delivered.
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This helps you quickly identify if a customer didn’t receive a claim-related message, so you can follow up proactively.
This update gives you better visibility and control over your communications with customers.
Latest System Update
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The Upcoming version is 7.0.19.4 —Our newest update is rolling out in phases. If you don’t see it yet, no action is needed; it will arrive automatically. Once updated, you’ll have access to the latest features and improvements to keep your system running at its best.
The California Combating Auto Retail Scams (CARS) Act (SB 766)
Posted Monday, March 2, 2026
The California
Combating Auto Retail Scams (CARS) Act (
SB-766), signed by Governor Newsom on October 6, 2025, is a major consumer protection law designed to eliminate deceptive sales tactics and hidden fees in the car-buying process.
Key Provisions
- 3-Day Right to Cancel: For the first time, buyers of used vehicles priced at $50,000 or less have a mandatory 3-day cooling-off period to return the car for any reason.
- Limits: The car must be driven less than 400 miles.
- Fees: Dealers can charge a restocking fee ranging from $200 to $600.
- Upfront "Total Price" Disclosure: Dealers must clearly state the full cash price in advertisements and their first response to a customer. This price must include all non-optional charges, excluding only government taxes and fees.
- Ban on "Junk" Add-Ons: It is illegal to charge for products or services that offer no benefit to the consumer, such as:
- Oil change packages for electric vehicles.
- Nitrogen-filled tires with less than 95% purity.
- Catalytic converter markings for cars that do not have one.
- Informed Consent: Dealers must obtain express, informed consent before charging for any item, prohibiting tactics like pre-checked boxes or buried terms.
- Recordkeeping: Dealers are required to maintain records of all advertisements, written communications, and compliance documents for two years.
- No Arbitration Required: Consumers do not need to go to arbitration or prove they were cheated to exercise this right.
This law also mandates clear, upfront, and transparent pricing without hidden fees and prohibits selling add-on products that offer no benefit to the consumer
Dealers have reported that attorneys are already hosting workshops to educate—and perhaps pressure—them into using their services. These sessions charge fees for information that's freely available on the state website. Here are the
details of the full SB 766 bill.
Advocates and trial lawyers are leveraging the
California Combating Auto Retail Scams (CARS) Act (SB 766) by framing it as a new "gold rush" for consumer litigation, particularly as it introduces strict compliance mandates that are easy for dealers to miss.
Here is how legal professionals are positioning themselves to benefit:
- Exploiting Vague Compliance Requirements: Trial attorneys argue that the bill's "vague and ambiguous" directives create unworkable requirements for dealers. Lawyers are already hosting webinars to teach peers how to spot these technical violations—such as improper "total price" disclosures in initial written communications—to initiate costly claims.
- Private Right of Action "Get Rich Quick" Schemes: Industry groups like the California New Car Dealers Association claim the bill's private right of action serves as a "power grab" for trial attorneys to extort local businesses through frivolous lawsuits that prioritize attorney fees over consumer relief.
- Targeting "Junk" Add-Ons: Lawyers are specifically looking for "valueless" add-ons prohibited by the act, such as nitrogen-filled tires with less than 95% purity or oil changes for electric vehicles. Even minor errors in disclosing these as "optional" can trigger litigation.
- Leveraging Mandatory Record Retention: The act requires dealers to retain specific records for two years (originally proposed as seven). Lawyers can use the absence of these records as a "gotcha" to prove non-compliance, even if no actual consumer harm occurred.
ASN plans to implement many of the requested changes in the software to help dealers comply with the rules.
Return to stability in auction lanes last month
Posted Monday, March 2, 2026
While the holiday season can often bring Griswoldian buzz and chaos, tidings were calm in the auction lanes last month.
In analyses this week, industry observers described December’s wholesale vehicle price activity as being stable, flat and “returning to normal seasonal patterns.”
Cox Automotive’s Manheim Used Vehicle Value Index came in at 205.5, which beat year-ago figures by 0.5% and November’s index by 0.1%, when adjusting for mix, mileage and seasonality.
Non-adjusted, they were up 0.5% from December 2024 and down 0.4% month-over-month, Cox said.
Typically, the market is flat in December, as it was last month, the company said in the analysis, noting that the numbers “reflect a market that has largely stabilized.”
In an analysis around the index, Cox Automotive interim chief economist Jeremy Robb said, “Consumer spending trends showed signs of a slowdown in December, as affordability concerns caused many to pull back on the spending reins, translating to depreciation trends catching up a bit in wholesale markets over the month.
As we moved into the holiday period, we saw seasonal patterns in used retail sales slowing down, while new retail sales increased against November trends but remained lower compared to 2024,” Robb said.
Over at Black Book, the Used Vehicle Retention Index fell 5.2% year-over-year to 140.3 but was even with November.
“After steep declines in late October and throughout November, depreciation slowed in December, returning to normal seasonal patterns and resulting in a flat index reading for the month,” Black Book vice president of data & analytics Laura Wehunt said in the analysis. “To close out 2025, many larger independent dealers were actively purchasing units, signaling optimism for the start of 2026.”
Source: AutoRemarkting
Tax season presents a boom-or-bust test for U.S. auto sales
Posted Monday, March 2, 2026
Key Points
- Many Americans could receive higher tax returns this season thanks to changes in tax law under Trump’s One Big Beautiful Bill Act.
- Auto industry experts anticipate that some buyers, who have been priced out of the new-vehicle market, could use the extra cash to purchase a car or truck.
- March is historically one of the top months for U.S. vehicle sales, but a complicated macroeconomic environment could mean Americans save or spend that money to pay down debt.
DETROIT — The strength of the U.S. automotive industry will face an early test this spring that has nothing to do with cars or trucks.
With tax season starting, industry experts are projecting that some Americans, many of whom have been priced out of the new-vehicle market, will use anticipated higher tax returns to purchase a new or used vehicle.
Extra cash on hand could lend a needed boost to an industry that’s suffering from slowing vehicle sales — or it could reveal continued problems for the automotive industry with inflated prices and consumers still reluctant to spend on big-ticket items.
“Their new tax bill is actually going to be less, and they’re going to be getting more in their tax return. It’s going to be a little bit of a surprise, we think, for a lot of potential buyers out there,” said Cox Automotive senior economist Charlie Chesbrough at a recent auto analyst conference.
The average IRS tax refund is up 10.9% so far this season, compared with the same point in 2025, according to early filing data. As of Feb. 6, the average refund amount was $2,290, compared with $2,065 reported about one year prior.
Source: CNBC
Auto Loan Forecast Bucks Market Trend
Posted Monday, March 2, 2026
TransUnion forecasts that auto loan originations, or annual growth, will fall by 1.5% this year, a lending category exception in its 2026 Credit Originations Forecast.
According to the outlook, credit card, mortgage and unsecured personal loans are expected to increase.
The information and insights company released the forecast in conjunction with its fourth-quarter Credit Industry Insights Report. The expected decline in auto loans comes after 2025 gains it says were driven by consumers motivated to finalize purchases before the end of the federal electric-vehicle tax credit and anticipated trade tariff price hikes.
According to the report, auto loan originations rose over 6% year-over-year in the third quarter. Every credit risk tier posted year-over-year gains, led by subprime and super-prime tiers.
“Much of the growth in subprime and super prime can be attributed to an increase in the growing number of consumers in each tier,” the company said.
More consumers in high-risk and low-risk credit tiers could be reflective of an ongoing widening affordability gap that's been noted in other areas, including auto insurance.
The report also noted that the average monthly payment for new and used vehicles continued to rise in the third quarter, along with financed amounts. And in the fourth quarter payment delinquencies rose by three basis points, mostly in used-vehicle loans.
“Rising vehicle prices continue to push loan sizes and monthly payments higher, shifting a greater share of new loan originations to super prime consumers, who are better positioned to absorb these increases," said TransUnion Senior Vice President Satyan Merchant.
"These trends underscore persistent affordability pressures that make it harder for many consumers to manage the total cost of ownership. While tariffs add to these challenges, broader pricing dynamics suggest affordability constraints are likely to persist if current patterns continue.”
Source: F&I Magazine
What's New -Feb. 2026
Posted Monday, February 2, 2026
Sales
- Update: KBB Report Terminology Change
To address lender terminology differences, we’ve updated KBB reports in the system.
Because some lenders refer to Wholesale Value as Lending Value, the report label has been updated from Wholesale to Lending Value.
This change helps reduce confusion and potential issues when dealers provide valuation reports to lenders.
Inventory
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New Default: Recon Work Added to Internet Remarks
A new setting is available in Shop Defaults, Line 18 – Recon > Internet Remarks.
When this field is set to Yes, the system will automatically add “Recon Performed” to Internet Remarks (Line 58 in the Edit Inventory tab) for any vehicle that has an in-house Shop RO.
The description will display the line details from each RO, providing visibility into the work completed.
This enhancement helps dealerships with service shops promote full transparency by showing reconditioning work performed on vehicles offered for sale.
- Update: DMV Reconciliation Enhancements in Inventory
The DMV Reconciliation process in the Inventory tab has been updated to better support dealerships that pay sales tax in full or in part along with registration fees directly to DMV offices or third-party processors.
Two new fields have been added (Line 10 and Line 11) to display tax details. These fields help your staff:
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See the total sales tax collected
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Record the portion paid to DMV
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Identify any remaining tax due to the State
These fields become available when your tax default is set so that sales tax and registration fees are recorded as payable to DMV (typically PID-1). After DMV reconciliation is saved, any remaining tax balance will automatically be moved to the State tax vendor (typically PID-2).
California dealers will also notice related updates to the Sales Tax Worksheet under Reports.
We will be publishing an FAQ about this enhancement soon. In the meantime, please submit a TSM if you have any questions.
Reports
- New Inventory Aging Fields Added to Custom Reports
Two new fields — Aging_OnHand_Newest and Aging_OnHand_Oldest — have been added to the Custom Reports section under the PartCode Info report source.
These fields help you identify how long parts have been in inventory based on the date ranges you choose, giving better visibility into slow-moving or aging parts. This added insight supports smarter inventory management and more informed stocking decisions.
- Update: DMV Monthly Report Column Renamed
In Reports → DMV Reports group, the DMV Monthly Report has been updated for clarity.
The column previously labeled “Balance” is now renamed to “Est – Paid.”
This better reflects the calculation, which is:
Estimated Amount (Est Amt) minus Amount Paid (Amt Paid).
This change helps ensure the report terminology accurately matches the data being shown.
Shop
- New Shop Feature: Appointment Display Option
A new checkbox has been added in the Shop → Appointments tab that allows you to change how appointments are displayed, see ‘Show Vehicle Info' below line 4.
When selected, the system will display vehicle information instead of the default customer name and description. If the box is not checked, the display will continue to show the standard customer-based view.
This gives service teams more flexibility, especially in busy shop environments where technicians and advisors prefer to identify appointments by vehicle.
- New ePayment Log for Shop RO Payments
A new ePayment Log has been added in the Shop module for payments made through the Pay-RO link sent to customers.
This log captures each step of the payment process created by your shop and completed by the customer, including the IP addresses used during approval and payment completion.
This enhancement provides important documentation to help dealerships respond to potential credit card disputes related to repair or service payments. Although customers must already enter the correct name, card CVV, and billing ZIP code to complete payment, this log adds another layer of verification and protection.
Latest System Update
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The Upcoming version is 7.0.18.96 —Our newest update is rolling out in phases. If you don’t see it yet, no action is needed; it will arrive automatically. Once updated, you’ll have access to the latest features and improvements to keep your system running at its best.
Menu Best Practices
Posted Sunday, February 1, 2026
Government requirements vary, so it pays to adopt industry standards.
A recent caller asked about federal laws on menu disclosures, product pricing and more. It is difficult to find a document in the paper trail that helps a dealership with its compliance story more than the menu. When a menu is properly executed, it affirms the agreement in sales, clearly sets out that the products selected in F&I are optional, fully discloses the payment walk, and closes t he F&I sale. All in two pages – one process.
However, a menu falls under dealer law or industry best practices. There is not a federal law requiring a menu during the F&I process.
From a state law perspective, California and Minnesota require a precontract disclosure on retail deals that is the closest statutory requirement we have for anything resembling a menu. The precontract disclosure does not disclose the annual percentage rate and is only required on retail financing, leaving leasing, outside lien deals, and cash deals without a requirement to provide the disclosure.
The precontract disclosure does require the base and final payment, the products selected, and the price for products. One of our clients successfully petitioned Minnesota to accept the Accept Declination page from its menu process as a substitute for the precontract disclosure.
In the other 48 states, there is not a statutory requirement for a menu. Most retailers have adapted the use of a menu as a best practice, both as a sales tool and a compliance tool.
Through the years of evolving menus and menu presentations, a few best practices have evolved as industry standard.
Here is my list of industry standards as it applies to menus:
- The preferred process is two steps. The sale is closed, and the F&I product’s features and benefits are completed on the first page, or presentation page.
- The second page is the accept declination page, and it has two columns. One column is the list of products the customer accepted. The second column is the list of products the customer declined.
- The base payment on the presentation page is initialed by the customer. This affirms that the customer knew what she could take delivery of the vehicle with approved credit, making every product purchased optional.
- The products selected on the Accept Declination page have prices that match all the other documents in the paper trail.
- The base and final payments are on the Accept Declination, confirming the payment walk.
- Disclosures regarding products being optional can be purchased separately, are not required to obtain financing, and do not affect interest rate.
E-MENU OR PAPER MENU
An e-menu in the F&I process to document customer decisions and sell products is preferable over a paper menu.
Unfortunately, either through kinkiness or naivete, an improperly completed menu – usually a paper one with Sharpie assistance – can document a litany of declared deceptive practices. These can include payment packing or confirming the packed payment from sales, stuffing products, and trading rate for product.
The kinks, though, can still manipulate an e-menu, either through the set-up or other nefarious methods.
For example, one e-menu provider uses a kiosk to share the menu story. In one of my visits, I discovered that an F&I manager (who I documented in the file review process was a bad apple) had a sticky note on the screen of his kiosk. The note said, “Call your wife” and had an illegible signature.
Turns out the guy wasn’t married. Turns out the sticky note was strategically placed on the screen where the base payment disclosure sits. Turns out he was spinning a lot of deals without properly disclosing the base payment. Kinks will be kinks.
Another risk to be wary of is the menu setup. Some systems permit a user an unlimited number of days to first payment. This will pack the base payment.
Other systems will allow a user to pick and choose which Accept Declination to print, sometimes suppressing the product price, the base payment or the final payment terms. Turn those options off so that a user does not accidentally print the wrong version.
Continued Good Health, Good Luck, and Good Selling.
Source: FI-Magazine
Tip: Maximize Menu Sales with ASN Menu
ASN Menu is a powerful tool that helps you present your products clearly and stay fully compliant with the 300% rule. That means offering 100% of your products to a $100 customer for $100 items — fully transparent, fully documented, and customer-friendly.
Use ASN Menu to inform, educate, and let customers choose the protection products that truly benefit them. A menu that’s clear, compliant, and customer-focused not only boosts sales but also builds trust and reduces disputes down the road.
What they do: 5 keys to sustained success
Posted Sunday, February 1, 2026
I have the privilege of traveling our great country and working with dealers of all shapes and sizes. But no matter where I am or the size or shape of the dealer, I always get the same question: What do “they” do? The “they” they are asking about are the successful dealers.
One of the advantages of the used car business is that there are numerous ways to approach it. No one way will work for everyone everywhere. The problem is that there are just as many ways to do it wrong. The dealers that seem to do it a little bit better than everyone else have a few common denominators. A few things that “they” seem to do a tad bit better than the average Joe are the keys to their sustained success.
- The first 1 and I feel the most important, is people. Their overall people management makes them better – hiring, training, pay plans and their overall employment environment. They hire slow and fire fast. They hire whom they want and need. They continually train their entire staff. Their pay plans promote a team mentality. They provide a professional but fun work environment. “They” do people very well.
- Next are 2 processes and procedures. They have documented processes and procedures for most, if not all, aspects of their organization. Documented is the keyword here. They make sure the processes and procedures are implemented and adhered to consistently. They do this by continually training and updating when necessary. “They” do processes and procedures well.
- Education 3 is the next thing that sets them apart. They are always looking for ways to educate themselves. They belong to local, state and national dealer associations. They subscribe to as many trade publications as they can. They attend industry conventions and conferences. They seek advice from industry consultants and are members of 20 Groups. “They” educate themselves well.
- Technology 4 is something else that they take advantage of. They not only have a DMS that can handle their needs, but they also know how to use all it has to offer. They have a CRM that they understand how to use and make sure that the data contained is as accurate as possible. They not only have a well-functioning website, but also track and make changes when necessary. And they take full advantage of the internet for collections, inventory acquisition and preemployment testing. They are taking full advantage of AI in all facets of their businesses. “They” are technologically savvy
- Lastly, 5 they plan. They know what their cash flow needs are. They budget for expenses. They project revenues. They do this not only every month and annually. They do this based on what they can do, not what they necessarily want to do. They are constantly reviewing their plans to make necessary changes as needed. “They” plan effectively.
This is what “they” do. From what I’ve experienced, these are the keys to sustained success regardless of the current political or socioeconomic conditions. I can assure you that they didn’t always do these things. They all realized at some point what it would take to be one of them. Most dealers I know do at least one of these. Some even two or three, but only a few do all of them. And do them well. How close are you to being one of “Them?”
Source: NADA
Consumer cases shift local, AG's DAs make claims against dealers
Posted Sunday, February 1, 2026
Consumer protection enforcement in the automotive industry is experiencing a notable shift, with state Attorneys General (AGs) and local District Attorneys (DAs) aggressively targeting car dealerships over deceptive sales, finance, and titling practices. Following the stalling of the federal FTC "CARS Rule," state-level regulators are increasingly filling the void to combat "junk fees," hidden charges, and delays in vehicle ownership transfers.
Key Trends in Local/State Enforcement (2025-2026)
- Targeting "Junk Fees" and Add-ons: AGs are clamping down on unauthorized or hidden fees, such as un-itemized vehicle preparation charges and pre-packaged add-on warranties.
- Used Vehicle Title Issues: Local DAs are prosecuting dealers for failing to transfer ownership titles within legal timeframes (e.g., California’s 30-day requirement), a common issue in used car sales.
- Deceptive Advertising: Actions often focus on bait-and-switch tactics, failing to honor advertised prices, and omitting prior accident damage.
- Loan/Financing Abuses: Investigations target misleading credit practices, such as false advertising regarding financing terms and the illegal sale of "gap" insurance.
Major Recent Cases and Settlements
- California AutoNation ($650k Settlement - Feb 2025): Multiple California District Attorneys (including LA, Riverside, and Santa Clara) forced AutoNation subsidiaries to pay $650,000 for failing to timely transfer used vehicle titles to consumers.
- Illinois Auto Dealer ($20M Settlement - Dec 2024): The Illinois AG and FTC reached a massive settlement with a major dealership group over bait-and-switch financing and unwanted, high-profit product add-ons.
- Ohio Used Car Dealers (2025): The Ohio AG sued several dealerships for failing to file certificates of title and improper titling practices.
- Minnesota Used Car Suit (2024): The AG sued a dealership for violating newly strengthened state warranty laws, the first action under updated regulations.
Stricter Future Regulations
- California CARS Act (Effective Oct 2026): This new law aims to significantly increase transparency by requiring itemized pricing and tightening rules on add-ons and advertising.
- Arbitration Law Changes (2026): New California legislation limits the use of forced arbitration for consumers, allowing more cases to be heard in public court.
The Shift to Local Action
While AGs handle broad, multi-state, or large-chain violations, local DAs are stepping up to prosecute dealerships within their specific jurisdictions. In California, for example, County DAs are increasingly utilizing the state's Unfair Competition and False Advertising Laws to secure settlements.
Dealerships are advised to review compliance policies, particularly regarding price transparency, voluntary protection products, and prompt title transfers, as state-level enforcement is expected to remain high in 2026.
Which cars qualify for the $10,000 White House tax break
Posted Sunday, February 1, 2026
The U.S. is giving tax relief to some new car buyers in 2026.
Key Points
- Treasury announces $10,000 yearly auto loan interest tax deduction for eligible U.S.-assembled vehicles.
- Credit applies to personal-use vehicles purchased 2025–2028; income and assembly location restrictions apply.
- U.S.-built foreign-brand vehicles, especially Japanese models, are likely to qualify for the tax break.
If you are considering buying a new vehicle in 2026, the White House just gave you some great news.
On Wednesday, January 7, U.S. Treasury Secretary Scott Bessent announced that the government is working on a significant tax break that would offer some much-needed relief to car buyers who are struggling to afford a new vehicle.
U.S. 2025 new-vehicle sales forecast
- GM: 2.83 million vehicles (+5.1% year over year); 17.3% market share
- Toyota: 2.52 million vehicles (+8.4% YoY); 15.5% market share
- Ford: 2.18 million vehicles (+5.6% YoY); 13.4% market share
- Hyundai: 1.84 million vehicles (+7.9% YoY); 11.3% market share
- Honda: 1.42 million vehicles (+0.6% YoY); 8.8% market share
The Treasury announced it is implementing a No Tax on American Car Loan Interest rule that offers eligible taxpayers a $10,000 deduction per year in auto loan interest for cars purchased during Trump’s second term.
“For millions of Americans, a car isn’t a luxury, it’s how you get to work, school, and childcare,” Bessent said on X.
“This deduction helps lower monthly costs and makes car ownership more affordable when families need it most. The tax cut also supports American workers by applying solely to U.S.-assembled vehicles, strengthening domestic manufacturing,” he said.
Bessent explained that the Treasury and the IRS are issuing clear rules on the tax break “so taxpayers know exactly how the deduction works.”
But only certain cars will be eligible for the tax break. Here are the criteria for taking advantage of the new rules.
These vehicles are eligible for a new $10,000 automotive tax credit
In his X announcement, Secretary Bessent stated that U.S.-assembled vehicles purchased between 2025 and 2028 will be eligible for the tax credit; however, the program is somewhat more restrictive than the announcement suggests.
The One Big Beautiful Bill Act, signed into law on July 4, 2025, lays out the requirements for new car buyers to receive the relief. Individual car buyers making more than $100,000 and couples making more than $200,000 would see the benefits begin to phase out.
The tax credit will only go to buyers who purchase cars assembled in the U.S. So even if you’re buying a Toyota, as long as it’s one of the nearly 2 million vehicles the company builds in the States annually, you’re eligible.
But popular imported models, even if they’re imported by one of the U.S. Big 3 automakers, are not covered.
New cars, SUVs, vans, pickup trucks, and motorcycles weighing under 14,000 pounds are eligible, but to qualify, the vehicle must be purchased for personal use, not business or commercial purposes, and its final assembly must be done in the U.S.
Final assembly refers to a process by which the major components of a vehicle — engine, transmission, body, and chassis — are fully integrated, and the vehicle is completed at a U.S.-based manufacturing plant, according to automotive expert Lauren Fix, previously told FOX Business, according to IndexBox.
Japanese automakers, in particular, have large manufacturing footprints in the U.S.
New car buyers looking to buy Japanese autos and receive tax credit will have a large supply to choose from
It’s no secret that the U.S. auto industry has become dominated by foreign brands over the past few decades.
While General Motors still has the highest market share at 17% and Ford ranks third with a 13% market share, foreign models from Asia round out the top five, according to Cox Automotive data.
Toyota ranks second with a 15% U.S. market share, while the Korean brand Hyundai ranks fourth with an 11% share. Toyota’s fellow Japanese brand, Honda, ranks fifth in the market, with a 9% share.
Despite its home-court advantage, Stellantis ranks sixth, with an 8% share.
Japanese auto manufacturers produced 3.28 million vehicles in the U.S.
Toyota sold over 2.3 million vehicles in the U.S. in 2024, a 3.7% year-over-year increase. Between April 2024 and March 2025, the company built 1.96 million units in the U.S.
Honda, Subaru, Nissan, Mazda, and Toyota combined employed nearly 75,000 manufacturing employees in the U.S. last year, so there is a good chance your favorite Japanese vehicle could be covered.
Source: TheStreet